Bank of America Mobile Banking 4+

PLEASE BRING BACK EASY SIGN-IN

PLEASE! PLEASE! PLEASE! Bring back the ability to sign in with fingerprint! I had to upgrade my iPhone at the end of last year. I was able to sign in using my fingerprint like I did with my iPhone 5, but that soon changed. I’m assuming there was a software update for my phone because at some time in Jan 2018, I was no longer able to sign in. I had a heck of a time with it and tried getting help through customer service (phone call) AND visiting a local branch to try to figure out how to get the option to open the app with my fingerprint, again. The branch people were just as frustrated as I was and said that you all were probably aware of the problem and working on it. We’re almost 9 months later and still no fix in sight. Frustration #2: I had to come up with a new password and it has so many stipulations on what it can or cannot be that I ended up choosing one that Apple produced for me. Do you know how frustrating it is to have to recall this new, convoluted password EVERY DANG TIME I need to access my account from the app?!?!?! With all said, I like the ease of use of the app once I’m in it. But I rarely use it any more. At least I’m now able to see my balances with a tap, but it sure is perplexing why you allow that but I cannot make a deposit without having to sign in?!?!?? Bizarre....

Developer Response ,

Hi SEGGES1963, thank you for bringing this to our attention and we apologize for the inconvenience! Try this- delete/reinstall the app. Now open the app then type in your Online ID and Passcode. To complete the reset, please make sure to check the fingerprint box. Please let me know if this helps. -Thanks, Rachel

The rewards program is messed up!

For the last three days when I go the the rewards program to enable the latest stores, I have more than 60 stores to add. They are all or mostly the same ones I did the day before and that I can see are already enabled. But because there are so many I’m afraid I might have missed something I do it all again. This is very time consuming because it’s not easy to add a company to my list. (You need to work on that too). You hit the company then you have to hit done. Why can’t we just pick the companies and they just add to our list. I add them all cause I never know what I might be purchasing. When you add coupons at store websites you just have to hit the coupon and it adds. Surely you have someone in your employment smart enough to do it. If not, maybe I need a smarter bank!!
I apparently wrote that review a while ago. But the same thing is true.
I like to add all the cash backs to my accounts so that I save money. But to do that I have to do each one individually and that takes lots of time. Why can’t you automatically add them to peoples accounts or at the least, put one button at the top to add all the new ones. People could then pick and choose which ones they want or add all of them if they want. I just added 30 new ones. And it’s not easy. Most of the time after you have added a new one you have to hit it at least twice to get it to go way to add another one. Very time consuming!
Please fix it!

The Beginning by, Me.

When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.