[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-03 (世界標準時間)。"],[[["\u003cp\u003eGoogle Cloud offers various support packages, including 24/7 coverage and phone support, detailed further under the Cloud Customer Care section.\u003c/p\u003e\n"],["\u003cp\u003eUsers can request a DDoS posture review through the Google Cloud console by navigating to the Support page and filling out a case form with organization details and project information.\u003c/p\u003e\n"],["\u003cp\u003eTo get support during an active DDoS attack, users must open a DDoS response case in the Google Cloud console, providing detailed information about the attack such as resource names and attack metrics.\u003c/p\u003e\n"],["\u003cp\u003eSupport is also available through the Stack Overflow community, using the tag \u003ccode\u003egoogle-cloud-armor\u003c/code\u003e, or via the Google Cloud Slack community for discussions and informal support.\u003c/p\u003e\n"],["\u003cp\u003eFeedback and feature requests can be submitted directly to the Google Cloud Armor team through the "Send feedback" option found on the Google Cloud Armor documentation pages.\u003c/p\u003e\n"]]],[],null,["# Getting support\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a Technical Account Manager. For\nmore information, see [Cloud Customer Care](/support).\n\nIf you have a support package and need support for a distributed\ndenial-of-service (DDoS) attack, you must be eligible for\n[DDoS response support](/armor/docs/armor-enterprise-overview#ddos-response-support).\nThe following sections describe how to request a DDoS posture review and how\nto get support for a DDoS case.\n\n### Request a DDoS posture review\n\nTo request a DDoS posture review, complete the following steps:\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to Support](https://console.cloud.google.com/support/cases)\n2. Select the project for which you would like to open a DDoS Response case.\n\n3. Select **Cases**.\n\n4. Click **Create Case**.\n\n5. See the following table, then complete the required fields and submit\n the form. The table provides a template to help facilitate DDoS support cases.\n For each topic in the **Topic** column, provide the information as described\n in the **Information** column:\n\n### Get support for a DDoS case\n\nIf your infrastructure is under active attack, you can open a support case for\nassistance with the attack. For customers who aren't eligible for\n[DDoS response support](/armor/docs/armor-enterprise-overview#ddos-response-support),\nthe Cloud Customer Care team provides assistance during active DDoS attacks on a\nbest-effort basis including rule debugging and addressing specific concerns\nwith existing policies. The Cloud Customer Care team isn't able to provide general\nrecommendations about policy settings nor can they optimize your service's\nprotection against active attacks.\n\nTo open a DDoS response case, complete the following steps:\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to Support](https://console.cloud.google.com/support/cases)\n2. Select the project for which you would like to open a DDoS Response case.\n\n3. Select **Cases**.\n\n4. Click **Create Case**.\n\n5. See the following table, then complete the required fields and submit\n the form. The table provides a template to help facilitate DDoS support cases.\n For each topic in the **Topic** column, provide the information as described\n in the **Information** column:\n\nGet support from the community\n------------------------------\n\n### Ask a question on Stack Overflow\n\nAsk a question about Cloud Armor on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-armor).\nUse the tag `google-cloud-armor` for questions about\nCloud Armor. This tag not only receives responses from the\nStack Overflow community, but also from Google engineers, who monitor the tag\nand offer unofficial support.\n\n### Discuss Cloud Armor\n\nVisit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nCloud Armor and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Cloud Armor documentation, click **Send feedback** near the\ntop right of the page or at the bottom of the page. This opens a feedback form.\nYour comments are reviewed by the Cloud Armor team."]]
