[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-02 (世界標準時間)。"],[],[],null,["# Get Cloud Billing support\n\nAll Google Cloud accounts get free billing and payments support. This page tells\nyou how to contact Cloud Billing Support if you need help with your\nCloud Billing account, and shows you where to get more information\nabout managing your billing account.\n\nCloud Billing Support is available in several regions and languages.\nFor information about support availability, see\n[Google Cloud Support plans](/support).\n\nYou can get interactive help in the Google Cloud console:\n\n1. In the Google Cloud console, go to the **Billing support** page.\n\n\n [Go to Billing support](https://console.cloud.google.com/support/chat)\n\n \u003cbr /\u003e\n\n2. Click **Get billing support**.\n\n The **Billing Assistant** pane opens and you can get interactive help.\n\nContact Cloud Billing Support\n-----------------------------\n\nTo contact support for a Cloud Billing issue, you must be a\n*Billing Account Administrator* on the Cloud Billing account. If you are not\na billing administrator, we provide an alternative contact path for some\nCloud Billing issues.\n\nBefore you contact Cloud Billing support, consider these\n[other sources of information](#other-billing-resources)\nthat might help you resolve Cloud Billing issues.\n\nOther Cloud Billing resources\n-----------------------------\n\nIf you have questions about Cloud Billing and before you contact\nbilling support, consider these alternative sources of information.\n\n### Documentation\n\nThe following are\n[Cloud Billing documentation](/billing/docs)\nlinks to specific guides that can show you how to monitor your costs, pay your\nbills, manage your billing account, modify account settings, and resolve common\nissues.\n\n### Google Cloud console\n\nIn the Google Cloud console, you can monitor your costs, access billing\nreports, make changes to your Cloud Billing account settings, set up\nbudgets and alerts, view your payment history, view and download documents such\nas statements, invoices, and receipts; and export billing data for custom\nanalysis.\n\n1. In the Google Cloud console, go to your Cloud Billing account.\n\n\n [Go to your Cloud Billing account](https://console.cloud.google.com/billing/overview)\n\n \u003cbr /\u003e\n\n2. In the **Billing account** list, select a billing account to go to its\n overview page.\n\n The **Billing account overview** page opens.\n3. You can use the navigation pane to open a specific page---for example,\n **Reports** , **Billing export** , **Payment settings** , or **Account management** .\n The available Google Cloud console pages vary depending on the\n [type of billing account](/billing/docs/concepts#billing_account_types) you are\n viewing and [your level of permissions](/billing/docs/how-to/billing-access)\n on the Cloud Billing account.\n\n To view a different Cloud Billing account, at the top of the\n navigation pane, in the **Billing account** list, select the account you want\n to view. If you don't see the account listed, click **Manage billing accounts**\n to view a list of Cloud Billing accounts that you can view.\n\nGet billing support for other Google products\n---------------------------------------------\n\nIf you are having trouble with the billing account associated with your\nGoogle Maps Platform projects or with your Google Workspace account, other\ntroubleshooting tools and contact options are available.\n\n### Google Maps Platform\n\nGoogle Maps Platform customers need a valid Cloud Billing account to\nuse the Google Maps Platform APIs.\n| **Note:** For Google Maps Platform customers, support is provided in English only.\n\nTo get billing support for your Google Maps Platform account:\n\n1. In the Google Cloud console, go to the **Google Maps Platform**\n \\\u003e **Support** page.\n\n\n [Go to Google Maps Platform Support](https://console.cloud.google.com/google/maps-apis/support)\n\n \u003cbr /\u003e\n\n2. At the top of the page, use the resource selector (\n My Project\n arrow_drop_down) to\n select the **project** related to your Google Maps Platform billing question.\n\n - To view the support form, the project you select must contain at least one enabled Google Maps Platform API.\n - To file a Google Maps Platform billing support case, you need to be a *Project Owner* or *Project Editor* on the selected project.\n3. Click add_box\n **Create case**.\n\n4. In the **Create a Case** form, in the **Issue type** list, select\n **Billing issue**.\n\n | **Note:** If you don't see the support form, it might be because the project that you have selected does not have any Google Maps Platform APIs enabled.\n5. Fill out the rest of the form fields in detail, and then click **Submit**.\n\n After you submit the form, a new support case is created. It might take a\n few minutes to create your case.\n\n### Google Workspace\n\n- To troubleshoot issues with a **suspended Google Workspace account** or\n service, including making sure you have a valid form of payment set up,\n see\n [Billing \\& payment issues](https://support.google.com/a/topic/2413217)\n in the Google Workspace Admin Help.\n\n- If you have **lost access to the billing administrator account** associated\n with a Google Workspace account, you need to contact your\n [administrator](https://support.google.com/a/answer/6208960)\n for assistance or use the\n [Google Workspace Admin Help](https://support.google.com/a/contact/recovery_form).\n\n- If you are a **reseller for Google Workspace services** , see\n [Support for Google Workspace resellers](https://support.google.com/channelservices/answer/6182474)\n for information about the Google Cloud Support Portal.\n\nWhat's next\n-----------\n\n[Manage Cloud Billing support cases](/support/docs/manage-billing-cases)"]]
