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SecOps Services:
Technical Support Services Guidelines
Last modified: February 14, 2024
Technical Support Services for SecOps Services are
provided by Google to Customer under the
Google Technical Support Services Guidelines
(the โGuidelinesโ) and as supplemented by the
Comprehensive Support Guide
for Comprehensive Support. All references in the Guidelines to
โGoogle Cloud Platform Servicesโ, โGCP Servicesโ, or
โServicesโ are each deemed to be references to the SecOps Services.
Capitalized terms used but not defined in the Guidelines have the meaning
given to them in the Agreement.
For Mandiant purchases prior to February 14, 2024, Technical Support Services are provided by Google
to Customer under the
Mandiant Support Program located at
https://www.mandiant.com/support/programs.
Previous versions of the SecOps Services Technical
Support Services Guidelines are provided below for
archival purposes.
Archive versions of the Chronicle SIEM Technical
Support Services Guidelines:
October 26, 2022
and
October 1, 2020
Archive versions of the Chronicle SOAR Technical
Support Services Guidelines:
August 2, 2022
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[],[],null,["# SecOps Services Technical Support Services Guidelines\n\n- [Back to Google Cloud Terms Directory](https://cloud.google.com/product-terms)\n- \n- Current \n\nSecOps Services:\nTechnical Support Services Guidelines\n======================================================\n\nLast modified: February 14, 2024\nThis is not the current version of this document and is provided for archival purposes. [View the current version](/terms/secops/tssg) \nTechnical Support Services for SecOps Services are\nprovided by Google to Customer under the\n[Google Technical Support Services Guidelines](/terms/tssg)\n(the \"Guidelines\") and as supplemented by the\n[Comprehensive Support Guide](https://cloud.google.com/terms/tssg/comprehensive)\nfor Comprehensive Support. All references in the Guidelines to\n\"Google Cloud Platform Services\", \"GCP Services\", or\n\"Services\" are each deemed to be references to the SecOps Services.\nCapitalized terms used but not defined in the Guidelines have the meaning\ngiven to them in the Agreement.\n\nFor Mandiant purchases prior to February 14, 2024, Technical Support Services are provided by Google\nto Customer under the\n[Mandiant Support Program](https://www.mandiant.com/support/programs) located at\n\u003chttps://www.mandiant.com/support/programs\u003e.\n\nPrevious versions of the SecOps Services Technical\nSupport Services Guidelines are provided below for\narchival purposes.\n\nArchive versions of the Chronicle SIEM Technical\nSupport Services Guidelines:\n[October 26, 2022](/terms/secops/tssg/chronicle-siem/index-20221026)\nand\n[October 1, 2020](/terms/secops/tssg/chronicle-siem/index-20201001)\n\nArchive versions of the Chronicle SOAR Technical\nSupport Services Guidelines:\n[August 2, 2022](/terms/secops/tssg/chronicle-soar/index-20220802)\n\n\n[](/terms/secops/tssg/chronicle-siem)"]]
