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Improving Fin AI responses to vague queries
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Heather WillsonConnector

Frustrated with a simple use case for Fin AI

I have a very simple use case. I want Fin to ask for the Project and the Organization before it escalates. For some reason, Fin continues to frame it like this:“Would you like me to connect you with a human agent to assist further? Or if you provide

DebraNew Participant

Translate conversation previews in “Drill In” viewSubmitted

Hi! When reviewing conversations to spot trends, I often use the “Drill In” view because it’s a much faster way to scan conversations without fully opening them.However, unlike the Inbox view, the preview doesn’t have the AI translations feature. Sin

1

Bailey SchrammNew Participant

Connect with Fin Users

Connecting our custom MCP server to help Fin answer questions

We are a SaaS company, and have deployed Fin to only half of our user base (which has been very successful to date). We have yet to deploy to the other half (mostly enterprise users) because they each have very unique account settings/configurations.

Eduardo DuarteNew Participant

Fin AI - Analyze - Recommendations - Handling 'Edit Article' Recommendations

Hello,I wanted to consult with my fellow Knowledge Content and Fin AI operators about an issue I’ve noticed while working through “Edit Article” Recommendations (previously called Suggestions).I’ve identified a couple of flaws in the editor panel tha

Gabriel UribeNew Participant

Bug with iOS app surveys not closing

Hey, we have a React Native app that uses Intercom via RN package. I can’t seem to press the top right X button to close the survey when viewing the survey from a customer demo account. Any ideas? Thanks!

Breanne ParksNew Participant

Make it easier to switch between Monitors and InboxSubmitted

Our team is taking over AI reviews and needs to be able to switch between Monitors and Inbox effortlessly. Right now, if someone is reviewing conversations in Monitors, they can see the Inbox on the left. But if they click into a conversation to repl

1

Gerrit HermanNew Participant

Best Practices: troubleshooting with 100+ products

We have 100+ physical audio technology products (along with manuals for all of them). Additionally many of them have similar names. First, we need Fin AI to differentiate these products. Second we need to have Fin AI be able to do troubleshooting and

Gerrit HermanNew Participant

Fin AI won't stop making suggestions

Fin AI will always give suggestions when a customer asks a question. Let’s say the customer asks about a device (we have physical products that require a little technical knowledge), Fin AI always responds something along the lines “What do you want

Gerrit HermanNew Participant

Tips, Tricks and Workarounds

Best Practices: File Upload

When uploading pdf/docx files, what is the best method to ensure that as much information as possible it kept? The initial PDF manuals are 100+ pages, and it seems to destroy any formatting there, and Fin AI seemingly has trouble reading it. I tried

Sarah MurrayNew Participant

Create Internal Process from Outbound Series

Hey, I am looking to create an internal process for one of our teams based on when a user reaches a point in an outbound messaging series and have hit a wall. In the series I have a message encouraging a customer to book a call, when they get this me

Heather WillsonConnector

Frustrated with a simple use case for Fin AI

I have a very simple use case. I want Fin to ask for the Project and the Organization before it escalates. For some reason, Fin continues to frame it like this:“Would you like me to connect you with a human agent to assist further? Or if you provide

Gerrit HermanNew Participant

Best Practices: troubleshooting with 100+ products

We have 100+ physical audio technology products (along with manuals for all of them). Additionally many of them have similar names. First, we need Fin AI to differentiate these products. Second we need to have Fin AI be able to do troubleshooting and

Gerrit HermanNew Participant

Fin AI won't stop making suggestions

Fin AI will always give suggestions when a customer asks a question. Let’s say the customer asks about a device (we have physical products that require a little technical knowledge), Fin AI always responds something along the lines “What do you want

Gerrit HermanNew Participant

Tips, Tricks and Workarounds

Best Practices: File Upload

When uploading pdf/docx files, what is the best method to ensure that as much information as possible it kept? The initial PDF manuals are 100+ pages, and it seems to destroy any formatting there, and Fin AI seemingly has trouble reading it. I tried

James MillerNew Participant

@intercom/messenger-js-sdk - SDK Cant update conversation attributes

Hi,I’m using the Intercom Messenger SDK in a React application and I’m trying to pass contextual data onto the conversation as conversation attributes.For example, I want to set values such as:workspace_name workspace_id current_url subscription_plan

Jay ReddyNew Participant

Better article context for Fin

Can we better contextualise Help Centre content for Fin?For example, having internal-only guidance/instructions embedded directly within articles that end users cannot see. While content/source guidance and snippets help, they become difficult to sca

Shruti_k2001New Participant

Tips, Tricks and Workarounds

How email marketing as a channel works for B2B saaS Companies?

These questions are for somebody who is into B2b sales background or into email marketing for the sameHow do you see email supporting the overall pipeline for complex solutions like B2B SaaS or AI?What types of email campaigns and automation workflow

Canberk GulluogluNew Participant

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

Andrii FedykActive User

[Webhooks] Bot's replies in conversation.admin.replied topic

The Intercom platform has following webhook topics: - conversation.admin.replied -- Admin conversation replies - conversation.operator.replied -- Fin/Bot replies to a conversationHere all topics https://developers.intercom.com/docs/references/webhoo

Amber StephensNew Participant

What's the best way to enable subscription types after we've begun using outbound messaging?

My company has used Intercom for years but we have not yet made use of subscription types. We have hundreds, if not thousands, of customers who have opted out of all emails so they aren’t receiving account related emails. The only real option I see i

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