RIU Hotels & Resorts
4.8star
12.4K reviews
1M+
Downloads
Rated for 3+
info
About this app
With the RIU Hotels & Resorts app, planning and enjoying your vacation has never been easier. Access a wide range of services designed to give you an unforgettable stay, all from the comfort of your phone.
Stay, Enjoy, Repeat… Your trip starts with the RIU Hotels & Resorts app!
What will you find in our App?
• Quick and easy booking, explore our destinations and find the perfect hotel for your trip. Book anytime, anywhere with total ease.
• Manage your reservations: see your booking details, make changes and efficiently manage your stays.
• Skip the lines when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check schedules for activities and shows, facility details, menus and much more, all in one place.
• Direct communication with reception for anything you need during your stay. Book our spa services or your table at the main restaurants. Choose from plenty of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and extra benefits all year long. Not a member of our loyalty program yet? Join now and get all the perks!
Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.
For any questions or suggestions, feel free to contact us at appsupport@riu.com 📩.
FOLLOW US:
• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel
Visit us on www.riu.com
Stay, Enjoy, Repeat… Your trip starts with the RIU Hotels & Resorts app!
What will you find in our App?
• Quick and easy booking, explore our destinations and find the perfect hotel for your trip. Book anytime, anywhere with total ease.
• Manage your reservations: see your booking details, make changes and efficiently manage your stays.
• Skip the lines when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check schedules for activities and shows, facility details, menus and much more, all in one place.
• Direct communication with reception for anything you need during your stay. Book our spa services or your table at the main restaurants. Choose from plenty of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and extra benefits all year long. Not a member of our loyalty program yet? Join now and get all the perks!
Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.
For any questions or suggestions, feel free to contact us at appsupport@riu.com 📩.
FOLLOW US:
• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel
Visit us on www.riu.com
Updated on
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Ratings and reviews
4.8
12.1K reviews
Susie Azevedo
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July 15, 2025
The app keeps crashing. I'm on Riu wifi at the Riu Hotel Negril Jamaica, but the app won't let me complete any bookings. It just loads and loads, then kicks me out. I have to keep staring over. The lobby staff won't assist. They say I have to use the app to reserve or book anything. Fix the app or fix the wifi.
3 people found this review helpful
Riu Hotels & Resorts
July 16, 2025
Hello, we are sorry for the inconvenience caused, we are having connection problems at the Riu Negril hotel, we will let you know as soon as it is solved 📆. In the meantime you can make your reservation by calling our Call Center. Thanks for all!
Brian G
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June 20, 2025
I'm so confused by all the positive reviews here. THIS APP SUCKS! Yes, if you feel like struggling, this app will give you some info, but it is clunky and incredibly tedious to use. Pushing the back button exits completely out and prompts you to select a hotel... I paid thousands of dollars to stay at this hotel, I have no interest in seeing what restaurants are at other hotels. (As one example.) The map is completely useless because it won't actually show you where you are.
6 people found this review helpful
Riu Hotels & Resorts
June 25, 2025
Hello, we are sorry for any inconvenience this may have caused you. We will take your recommendations into account for future improvements 📲⭐⭐⭐⭐⭐. Best regards!
Mike Stanzione
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July 16, 2025
Barely functional. Works very slowly (if at all), most of the time it doesn't load at all. Have to constantly log back in to your resort every time you use it. Half the time you click something and nothing happens. Good idea but very poor execution.
3 people found this review helpful
Riu Hotels & Resorts
July 17, 2025
Hello, we are sorry for any inconvenience this may have caused you. We will take your recommendations into account for future improvements 📲⭐⭐⭐⭐⭐. Best regards!
What’s new
This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!
App support
About the developer
RESERVATION SHOP, SLU
appsupport@riu.com
CALLE LLAUT (RIU CENTRE. PLAYA DE PALMA), S/N
07610 PALMA
Spain
+34 619 81 00 31
