If there’s an issue when you redownload apps, movies, or other content from Apple

Learn what to do if you can’t redownload an item or if you don’t see the item in your purchases.

If you don’t see the item that you want to redownload

• Make sure that the item is in your purchase history for your Apple Account. If you don’t see the item in your purchase history, you might have purchased the item with a different Apple Account.

• If you don’t see an app that you want to redownload, that app might not be compatible with your device. For example, an app that you bought for your Mac might not also work on your iPhone or Apple Watch.

• If you don’t see items in your purchase history on other accounts, the purchases might be hidden. Learn how to redownload hidden apps or unhide music, movies, TV shows, books and audiobooks.

• Do you want to redownload an app or other content that a family member purchased? If you have Family Sharing, you can download shared purchases.

If there is a problem when you redownload

• Learn what to do if you can’t download any apps on your iPhone or iPad or you can’t download any apps on your Mac.

• Can’t connect to the App Store, iTunes Store, Apple Books, or Apple TV app? Learn what to do if you can't connect.

• If you see items in your purchase history but you can’t redownload them, report a problem.

Learn more

If you see a message that says, “This device is associated with another Apple Account. You cannot associate this device with another Apple Account for [number] days”, you might need to wait to redownload your purchases. Learn more about associated devices.