Prepare your Mac laptop for trade-in

When you trade in your Mac laptop with your purchase of a new Apple product, you’ll receive a kit with everything you need to send your trade-in product to Apple.

Before you send your Mac laptop

Back up your Mac laptop and erase all content and settings to prepare your device for trade-in and to protect your personal information.

Pack your Mac laptop for trade-in

  • The kit you’ve received from Apple has everything you need to pack up your trade-in device, including a cardboard box to pack your device and the return shipping label or commercial invoice.

  • Don’t include anything else in the box, such as a case, power adapter, cables or other accessories. If you do, they won’t be returned to you.

  • If you’re trading in multiple devices, only include one device per trade-in kit. Make sure you’re using the right kit by checking that the Quote ID Number on your return postage label matches the Quote ID Number in your confirmation email for that device.

How to pack your Mac laptop

  1. Unfold the cardboard envelope and the padded flaps at the end of it. Place your MacBook Air or MacBook Pro between the padded flaps.

    MacBook placed in unfolded cardboard envelope

  2. Fold the padded flaps securely over the Mac laptop.

    Flaps folded over MacBook with arrows indicating fold direction

  3. Re-fold the cardboard envelope to the last panel. Then remove the tape cover strip from the last panel of the cardboard envelope.

    First panel folded to middle panel with arrow indicating direction, and tape cover strip removed

  4. Fold the flap on each side down and around the cardboard envelope. Press down firmly to secure each flap with the exposed tape strip.*

    Top panel secured with adhesive and remaining outside flaps folded around the envelope

*Apple is not responsible for any damage sustained during transit.

Send your Mac laptop to Apple

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