If your Apple Account is locked, not active, or disabled

Learn what to do if you can’t sign in to your Apple Account or Apple services because your account is locked, not active, or disabled.

If your account has been disabled for security reasons

If you see one of the following messages, your Apple Account locked automatically to protect your security and you can’t sign in and use any Apple services:

• “This Apple Account has been disabled for security reasons”

• “You can’t sign in because your account was disabled for security reasons”

• ”This Apple Account has been locked for security reasons”

This might happen if you or someone else might have entered your password or other account information incorrectly too many times. To regain access, you need to reset your password.

Learn how to reset your Apple Account password

If your Apple Account is locked or not active

If you see a message that says your Apple Account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.

You can also request access to your account.

If you can’t regain access to your Apple Account

When you request access to your locked Apple Account, you might get an alert that says, “This Apple Account is locked and can’t be used” or your request might be denied.

If you can’t regain access to your Apple Account, you can either:

• Create a new Apple Account

• If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

If your Media & Purchases account has been disabled

If you see a message that says “Your Media & Purchases account has been disabled,” you might be able to request reactivation by tapping Continue right from the alert.

You can also request reactivation.