Site Status
Investigating - We are currently investigating this issue.
Sep 06, 2022 - 13:54 EDT
access.redhat.com Major Outage
Support Cases Major Outage
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SFDC - Maintenance Oct 8, 2022 01:00-01:05 EDT
Backend maintenance is scheduled for October 8th 1:00am - 1:05am EDT.

During this time Support Cases will be inaccessible, which means customers will not be able to view, create or edit cases.

To create support cases during the maintenance window, use techsupport@redhat.com

Posted on Sep 02, 2022 - 10:41 EDT
SFDC - Maintenance Oct 16, 2022 12:00-12:20 EDT
Backend maintenance is scheduled for October 16th 12am - 12:20am EDT. During this time Support Cases will be inaccessible, which means customers will not be able to view, create or edit cases.

To create support cases during the maintenance window, use techsupport@redhat.com or in critical circumstances, contact Support via phone: https://access.redhat.com/support/contact/technicalSupport.

Posted on Sep 02, 2022 - 10:58 EDT
Past Incidents
Sep 6, 2022
Resolved - This incident has been resolved.

During some maintenance a load balancer failover for a backend service went into an error state and needed to be manually failed over to recover. This resulted in an 11 minute outage where requests were timing out. We apologize for any inconvenience.

Sep 6, 11:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 11:36 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 6, 11:36 EDT
Investigating - We are currently investigating this issue.
Sep 6, 11:33 EDT
Sep 5, 2022

No incidents reported.

Sep 4, 2022

No incidents reported.

Sep 3, 2022

No incidents reported.

Sep 2, 2022

No incidents reported.

Sep 1, 2022

No incidents reported.

Aug 31, 2022

No incidents reported.

Aug 30, 2022

No incidents reported.

Aug 29, 2022

No incidents reported.

Aug 28, 2022

No incidents reported.

Aug 27, 2022

No incidents reported.

Aug 26, 2022

No incidents reported.

Aug 25, 2022
Resolved - This incident has been resolved.
Aug 25, 14:51 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 14:51 EDT
Update - We are continuing to investigate this issue.
Aug 25, 14:25 EDT
Investigating - We are currently investigating this issue.
Aug 25, 13:46 EDT
Resolved - This incident has been resolved.
Aug 25, 13:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 25, 12:31 EDT
Investigating - OpenShift Update Service (OSUS) is currently experiencing high latency. Engineers are investigating.
Aug 25, 09:22 EDT
Aug 24, 2022

No incidents reported.

Aug 23, 2022

No incidents reported.