Best Free CRM Software Of 2025

If you own a startup or manage a new team, I recommend taking a closer look at Odoo, a secure open-source platform for your CRM needs. Thanks to an intuitive interface, support for unlimited team members and easy-to-use tools, new teams can hit the ground running with Odoo. The free plan includes access to a contact database, task management tools such as Kanban boards, lists, calendars, an instant messenger and reporting dashboards.

Creating new contacts in Odoo is straightforward, thanks to intuitive tools.

While Odoo’s free plan may not offer many features, its ease of use is what makes it so appealing. In minutes, you can contact databases, track tasks and generate forecasts. If your team or SMB outgrows the free tools, you can access all of Odoo’s business applications, such as sales, inventory management, accounting, marketing, e-commerce, signature capture, document management and automations, for $31.10 per user per month (billed monthly).

Learn more: Read our full Odoo review.

Odoo’s report dashboards are clean and easy to read.

During my time with Odoo, I found it easy to create a comprehensive contact database, enter prospective, new and completed deals, plan tasks and generate reports. There’s nothing complicated about Odoo, which makes it ideal for new teams. The interface—while a bit drab—is easy to navigate and switching between tools is hassle-free. Within minutes of signing in, you can start building your pipeline and contact list.

Thanks to a free plan for 10 users and 1,000 contacts, Agile CRM takes second spot on my list. The free plan grants access to email tracking tools, contact management features, unlimited deals, tasks and documents, appointment scheduling, form builders, templates and 5,000 branded emails. The biggest pro of Agile CRM is that it offers everything needed for end-to-end workflows; however, the biggest negative is that you must overcome a steep learning curve.

Agile CRM’s interface is functional but not visually pleasing.

Users will also find that they can create one landing page, run basic reports, use one integration, view web engagements and create one full campaign workflow that includes managing tasks on calendars and Kanban boards. Everything needed for a start-to-finish workflow is here. If you outgrow the 1,000 contact limitation, you can jump into Agile CRM’s paid plans, which start at $14.99 per user per month (billed monthly).

Learn more: Read our full Agile CRM review.

Agile CRM’s Kanban boards are spartan but work well.

Agile CRM is a robust platform with many task, contact and pipeline management tools. While the interface is easy to navigate, I found some of the tools to be less intuitive. In particular, the automation builder isn’t as user-friendly as it could be and the lack of automation templates to get new users started is a negative. Still, if you spend time with Agile CRM and learn how to use it, you’ll find it a potent CRM platform.

While not a CRM in the typical sense, monday.com, a work management platform, can help SMBs create sales pipelines and customer databases. Thanks to intuitive boards with 20 columns, Kanban boards that can be customized to your liking and numerous CRM-related templates, SMBs can get up and running quickly. The free plan also supports 500MB of storage, allowing you to upload deal-related documents.

The boards on monday.com are incredibly user-friendly and very customizable.

The free plan allows teams to create work-related documents in real time, design a detailed report dashboard, generate forms, and track tasks, contacts and deals. Unfortunately, integrations and automations aren’t supported in the free or basic plans. The Standard plan grants access to them and many other tools for $14 per user per month (three-user minimum, billed monthly).

Learn more: Read our full monday.com review.

The customizable dashboards on monday.com allow you to see key performance indicators quickly.

I always recommend monday.com to many different teams thanks to its beautiful user interface and intuitive platform tools. While a knowledge base is available for free users, you’ll hardly need to use it, as everything works as you’d imagine. The tools all feature a drag-and-drop interface, the dashboards are easy to figure out and navigating between tools is simple thanks to well-designed menus.

Initially designed as an email marketing platform, Mailchimp has since added many CRM tools, which have caught the attention of many customer relationship management teams. You’ll find all the tools you’d expect to find in a free CRM solution, including contact management, surveys and forms and audience behavior reports. You’ll even find that you can build and publish a website and landing page, as well as segment and tag your audience.

Mailchimp can integrate with over 300 software platforms.

Mailchimp can integrate with over 300 other business-related software platforms and free users can create single-step automations. Thanks to its powerful email marketing tools, Mailchimp is best suited to those working in e-commerce or retail. Still, teams in other industries may also find its tools useful. Should you outgrow the tools available in the free plan, you can jump into Mailchimp’s entry-level Essentials plan for $13 per month (billed monthly).

Learn more: Read our full Mailchimp review.

You can create and customize forms in Mailchimp quickly with its form builder.

Mailchimp features a functional but not the most aesthetically pleasing interface. Still, the menus allow you to jump between tools efficiently. Most of Mailchimp’s tools are surprisingly easy to use, especially the form and email builders, and due to numerous templates, you can quickly create impactful designs. Most teams should have no problem learning how to use Mailchimp. Still, if you run into problems, you can jump into the helpful knowledge base.

HubSpot is split into several platforms (marketing, sales, service, content, operations and commerce). Still, you’ll find a smattering of tools from each platform in HubSpot’s Free Tools plan, which makes it a compelling choice for SMBs looking for a free CRM. Along with standard lead and contact management tools, you’ll also find that the free plan supports landing pages, web pages, email marketing, list segmentation and support for payment processing with Stripe.

HubSpot’s free plan supports landing pages and webpages.

Users will also find basic reports, dashboards, integrations, a Facebook Messenger integration for quick interactions, a meeting scheduler, templates and the ability to track deals. The downside is that some tools are lite versions, and you can only input 1,000 contacts. I feel that most SMBs will rapidly outgrow these limitations, meaning you’ll need to invest in HubSpot’s Starter Customer Platform for $20 per user per month (billed monthly) rather quickly.

Learn more: Read our full HubSpot CRM review.

HubSpot’s tools, like the invoice creator, are neat and tidy.

I had no difficulties navigating HubSpot. The interface is clean, the menus are logical and the tools are intuitive. The first time a tool is used, an explanation of what it does is displayed and a link to a knowledge base article is shared, which is a nice touch. Compared to Mailchimp and Agile CRM, HubSpot is a walk in the park and should pose no problems for teams old and new.

Freshsales’ free CRM plan focuses heavily on contact management, customer interaction and task and deal management. However, the free plan is actually light on features. Still, the available tools—including Kanban boards, email templates, email sync (which allows you to connect your inbox), a phone dialer, basic report dashboards, website tracking and an AI chatbot that can answer customer queries and transfer them to agents—are quite robust.

Thanks to a well-designed interface, adding and managing contacts is a cinch in Freshsales.

Free plan users will have no trouble building robust contact databases, communicating with customers and tracking tasks and deals. It’s ideal for small teams and those just getting started in CRM. You won’t have to break the bank if you need more features as your business or team grows. Freshsales paid plans range from $11 per user per month (billed monthly) for the entry-level plan to $71 per user per month (billed monthly) for an Enterprise plan.

Learn more: Read our full Freshsales review.

Freshsales’ dashboards are colorful and packed with useful data.

Freshsales reminds me a lot of Asana—a project management platform—and that’s no bad thing, as I regularly laud Asana’s design. Freshsales is colorful and airy, and navigation is a breeze thanks to a handy left-side tool menu. I appreciate the customizable Kanban boards, as they make tracking tasks and deals in your pipeline easy, while the clean lists display key information about your customers and contacts. There’s nothing complex about Freshsales. It’s a joy to use.

Bitrix24 offers tools for many work areas, including HR, project management, sales and CRM. In terms of free CRM tools, Bitrix24 provides a decent collection for SMBs, especially those with bigger teams. The free plan supports unlimited users, deals and contacts, as well as a product catalog, one pipeline and custom fields to tailor Bitrix24 to your current campaign. You’ll also find client management and task planning tools, social media messaging and a live chat widget.

Bitrix24’s Kanban boards are colorful and easy to use.

Unfortunately, Bitrix24 severely limits user support, only allows five automation triggers and offers very few integrations, which is a shame. The real kicker, though, is the cost of Bitrix24’s paid plans. If you start using Bitrix24 and find that you need more features, the cheapest plan you can move into costs $61 per month (billed monthly) for five users, while the most expensive plan costs $249 per organization per month.

Learn more: Read our full Bitrix24 review.

There’s nothing complex about Bitrix24. Everything just works.

You can tell the designers poured love into Bitrix24. The interface, the tool and how flawlessly everything works are why SMBs like Bitrix24. I found creating contacts, moving deals through my pipeline and navigating the platform to be nothing but smooth sailing. I also appreciate how easy it is to customize the platform to your liking. If there’s something you don’t need, remove it, or something you need, add it. You can truly make Bitrix24 yours.

Entrepreneurs starting a small business (home or otherwise) should look at Zoho CRM. The free CRM supports integrations with other Zoho platforms, automations, recurring tasks, three users, leads, accounts, contacts and deals. It also allows users to upload 1GB of deal-related documents. Users can also track and manage tasks such as meetings and calls on Kanban boards and calendars, run campaigns and reports, and use templates and deal pipelines.

Zoho CRM’s user interface is basic and bland but easy to navigate.

The bad news is that users may run into contact storage issues if their business grows rapidly, as Zoho CRM’s free plan only provides enough data storage (10MB) for roughly 5,000 records. Unfortunately, data backup in the free plan costs $12 per request. You can subscribe to a paid plan if you need more tools and features. Zoho CRM paid plans start at $20 per user per month (billed monthly) and rise to $65 per user per month (billed monthly).

Learn more: Read our full Zoho CRM review.

The Zoho CRM interface is bland but easy to navigate due to intuitive menus.

Like other Zoho platforms I have used, Zoho CRM is user-friendly. Thanks to excellent navigation menus, those new to CRM software will be able to dance around Zoho CRM’s various tools in no time. I found it straightforward to switch between contacts, accounts and deals and pull various reports. Integrating Zoho CRM with other Zoho platforms is also a piece of cake and can make Zoho CRM even more powerful.