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Best Pet Insurance Companies Of 2025

Audited & Verified: Aug 5, 2025, 9:56am
Written By
Staff Editor
Reviewed
Staff Editor
& 1 other
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations.

A pet medical emergency, such as getting hit by a car, swallowing a foreign object or cancer treatment, can cost thousands of dollars in vet bills. Pet insurance can be a good way to offset those costs.

To help you find the best pet insurance, we analyzed 34 key coverage categories for 12 plans and crunched more than 900,000 pet insurance costs.

Read more

Why You Can Trust Forbes Advisor

We analyzed key coverage categories such as pet insurance costs, the ability to pay the vet directly, the availability of a 24/7 vet telehealth line and the option to add a wellness plan. Our editors are committed to bringing you unbiased ratings and information. Our editorial content is not influenced by advertisers. We use data-driven methodologies to evaluate insurance companies so all can be measured equally. You can read more about our editorial guidelines and methodology for the ratings below.

  • 34 coverage categories evaluated
  • 900,224 pet insurance rates crunched
  • 2,600 U.S. pet owners surveyed
  • 108 years of insurance experience on the editorial team

Summary: Best Pet Insurance Companies

5.0
Via Forbes Advisor's Partner
Monthly Pet Insurance Cost For A Dog
$52
Accident Waiting Period
3 days for accidents, 14 days for illnesses and 6 months for cruciate ligament conditions
4.3
Via Forbes Advisor's Partner
Monthly Pet Insurance Cost For A Dog
$75
Accident Waiting Period
1 day for accidents, 14 days for illnesses and 6 months for orthopedic conditions (can be waived with an orthopedic exam)
4.2
Via Forbes Advisor's Partner
Monthly Pet Insurance Cost For A Dog
$89
Accident Waiting Period
5 days for accidents, 14 days for illnesses and no extended waiting period for orthopedic conditions
4.2
Via Forbes Advisor's Partner
Monthly Pet Insurance Cost For A Dog
$75
Accident Waiting Period
Accident coverage begins at 12:01 a.m. ET, 14 days for illnesses and 6 months for orthopedic conditions (can be reduced to 14 days with an orthopedic exam)
4.1
Via Forbes Advisor's Partner
Monthly Pet Insurance Cost For A Dog
$93
Accident Waiting Period
14 days for accidents, 14 days for illnesses and no extended waiting period for orthopedic conditions
4.0
Via Forbes Advisor's Partner
Monthly Pet Insurance Cost For A Dog
$48
Accident Waiting Period
Accident coverage begins at 12:01 a.m. the day after you purchase a plan, 14 days for illnesses, 30 days for orthopedic conditions
Source: Forbes Advisor research. Costs are based on plans with unlimited annual coverage ($100,000 for Lemonade), a $250 deductible and 80% reimbursement level. Chewyโ€™s Essential Plus plan does not offer 80% reimbursement, rates are based on 90% reimbursement.

The Best Pet Insurance Companies in More Detail


BEST OVERALL

Pets Best

Pets Best
5.0
Our ratings take into account plan pricing and coverage benefits. All ratings are determined solely by our editorial team.

Maximum annual coverage

$5,000, Unlimited

Average monthly cost for unlimited coverage

$52 for dogs; $24 for cats

Deductible choices

$50, $100, $200, $250, $500

Pets Best
See Plans Arrow

Via Forbes Advisor's Partner

$5,000, Unlimited

$52 for dogs; $24 for cats

$50, $100, $200, $250, $500

Our Expert Take

The Pets Best Elite policy is the top-scoring policy in our evaluation. It stands out for its competitive prices and robust coverage, including vet exam fees, dental illnesses, behavioral therapy and alternative therapies. Youโ€™ll have access to a 24/7 pet telehealth line and the option to buy one of two different tiers of wellness plans to cover expenses such as annual vet exams, vaccinations, microchipping and neutering/spaying.

Pets Bestโ€™s Essential and Plus policies also scored well in our analysis (4.9 stars each). They have differences in coverage and price.

More: Pets Best Pet Insurance Review

Consumer Sentiment Index
6.6

6.6/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
7,920

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #1

    Coverage Options

    Ranked 1 out of 5
    From 1,230 comments about the Coverage Options
    • 63% of people had positive sentiments
    • 10% of people had neutral sentiments
    • 27% of people had negative sentiments
    1230 insights analyzed
    63%
    10%
    27%
    Ranked 1 out of 5
    From 1,230 comments about the Coverage Options
    • 63% of people had positive sentiments
    • 10% of people had neutral sentiments
    • 27% of people had negative sentiments
  • #4

    Claims Process

    Ranked 4 out of 5
    From 2,460 comments about the Claims Process
    • 52% of people had positive sentiments
    • 9% of people had neutral sentiments
    • 39% of people had negative sentiments
    2460 insights analyzed
    52%
    9%
    39%
    Ranked 4 out of 5
    From 2,460 comments about the Claims Process
    • 52% of people had positive sentiments
    • 9% of people had neutral sentiments
    • 39% of people had negative sentiments
  • #1

    Cost and Premiums

    Ranked 1 out of 5
    From 937 comments about Cost and Premiums
    • 57% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 32% of people had negative sentiments
    937 insights analyzed
    57%
    11%
    32%
    Ranked 1 out of 5
    From 937 comments about Cost and Premiums
    • 57% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 32% of people had negative sentiments
  • #5

    Customer Support

    Ranked 5 out of 5
    From 724 comments about Customer Support
    • 61% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 36% of people had negative sentiments
    724 insights analyzed
    61%
    3%
    36%
    Ranked 5 out of 5
    From 724 comments about Customer Support
    • 61% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 36% of people had negative sentiments

Customers generally find that Pets Best offers comprehensive plans with good options for customization. The primary customer complaint is slow processing times for claims, which can cause frustration.

Pros & Cons
  • Pets Best will pay your vet directly if your vet signs the Veterinarian Reimbursement Release form
  • CareCredit cardholders can use the card to pay for vet bills and receive reimbursement directly to the card
  • No upper pet age limit for buying a new policy
  • Offers a 1-month trial policy for dogs and cats ages 8 and under through certain veterinary clinics and companies that partner with Pets Best
  • Does not cover prescription food or supplements
  • Does not cover stem cell treatments
  • 6-month waiting period for coverage of cruciate ligament issues
Customer Satisfaction Survey

Based on our survey of 100 Pets Best customers who purchased a policy within a 12-month period from October 11-29, 2023 to October 11-29, 2024:

  • They are somewhat likely to recommend Pets Best to a friend or family member
  • They are very satisfied with their purchase

Based on our survey of 100 Pets Best customers who filed a pet insurance claim within a 12-month period from October 11 to November 4, 2023, to October 11 to November 4, 2024:

  • They were somewhat satisfied with the overall claims process
Plan Details

Extra Costs

  • EssentialWellness plan: $192 per year
  • BestWellness plan: $312 per year

Coverage Details

Coverage type Plan details
Reimbursement choices
70%, 80%, 90%
Waiting periods
3 days for accidents, 14 days for illnesses and 6 months for cruciate ligament conditions
Age restrictions
Available for pets 7 weeks and older; no upper age limits
Multi-pet discount
5%
Euthanasia or end-of-life expenses
Included
Vet exam fees
Yes, with the Plus and Elite policies
Microchipping
Yes, if you purchase a wellness plan

Best for Plan Upgrades

Figo

Figo
4.3
Our ratings take into account plan pricing and coverage benefits. All ratings are determined solely by our editorial team.

Maximum annual coverage

$5,000, $10,000, Unlimited

Average monthly cost for Unlimited coverage

$75 for dogs; $30 for cats

Deductible choices

$100, $250, $500, $750

Figo
See Plans Arrow

Via Forbes Advisor's Partner

$5,000, $10,000, Unlimited

$75 for dogs; $30 for cats

$100, $250, $500, $750

Our Expert Take

Figo stood out in our evaluation due to its solid coverage in the base plan and the options to upgrade your plan via โ€œPowerups.โ€ Figoโ€™s Powerups include hard-to-find coverage for expenses such as advertising and rewards if your pet is lost or stolen and up to $250 in final respects coverage (including burial and cremation expenses). Also included: up to $10,000 in liability coverage if your pet damages someone elseโ€™s property, boarding expenses if you are hospitalized and vet exam fees. Youโ€™re not likely to find all of this coverage at other top pet insurers.

More: Figo Pet Insurance Review

Consumer Sentiment Index
6.6

6.6/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
4,780

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #5

    Coverage Options

    Ranked 5 out of 5
    From 707 comments about the Coverage Options
    • 47% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 45% of people had negative sentiments
    707 insights analysed
    47%
    8%
    45%
    Ranked 5 out of 5
    From 707 comments about the Coverage Options
    • 47% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 45% of people had negative sentiments
  • #3

    Claims Process

    Ranked 3 out of 5
    From 1,302 comments about the Claims Process
    • 71% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 25% of people had negative sentiments
    1302 insights analysed
    71%
    4%
    25%
    Ranked 3 out of 5
    From 1,302 comments about the Claims Process
    • 71% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 25% of people had negative sentiments
  • #2

    Cost and Premiums

    Ranked 2 out of 5
    From 680 comments about the Cost and Premiums
    • 42% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 47% of people had negative sentiments
    680 insights analysed
    42%
    11%
    47%
    Ranked 2 out of 5
    From 680 comments about the Cost and Premiums
    • 42% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 47% of people had negative sentiments
  • #3

    Customer Support

    Ranked 3 out of 5
    From 584 comments about Customer Support
    • 69% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 28% of people had negative sentiments
    584 insights analysed
    69%
    3%
    28%
    Ranked 3 out of 5
    From 584 comments about Customer Support
    • 69% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 28% of people had negative sentiments

Figo generally received positive feedback for its coverage options and quick claims processing (especially claims submitted through its app). But some customers have dissatisfaction with rising costs at renewal time.

Pros & Cons
  • Includes coverage for dental illnesses
  • 5% multi-pet discount, 5% military discount and a discount for employer groups
  • Covers euthanasia when a veterinarian recommends it
  • No upper age limit to buy a new policy
  • Base policy includes access to a 24/7 pet telehealth line and coverage for alternative therapies such as acupuncture, chiropractic treatment and magnet therapy
  • Figoโ€™s prices are slightly above average compared to top competitors
  • Does not cover behavioral therapy or stem cell treatment
  • Does not cover prescription food or supplements
  • No option to pay the vet directly
Customer Satisfaction Survey

Based on our survey of 100 Figo customers who purchased a policy within a 12-month period from October 11-29, 2023 to October 11-29, 2024:

  • They are likely to recommend Figo to a friend or family member
  • They are extremely satisfied with their purchase

They were also very satisfied with the overall claims process, based on our survey of 100 Figo customers who filed a pet insurance claim within a 12-month period from October 11 to November 4, 2023, to October 11 to November 4, 2024.

Plan Details

Extra Costs

  • Wellness plan: $7 to $38 per month, depending on the reimbursement level
  • Vet exam fee rider: Adds 22% to your monthly premium
  • Final respects rider: $2 per month
  • Nonmedical benefits rider: $5 per month
  • Rehabilitation and therapy rider: Adds about 3% to your monthly premium
  • Dental Powerup: $4 per $100 in coverage

Coverage Details

Coverage type Plan details
Reimbursement choices
70%, 80%, 90%, 100%
Waiting periods
1 day for accidents, 14 days for illnesses and 6 months for orthopedic conditions (can be waived with an orthopedic waiver within the first 30 days of the policy)
Age restrictions
Available for pets 8 weeks and older; no upper age limit
Multi-pet discount
5%
Euthanasia or end-of-life expenses
Included
Vet exam fees
Yes, if you purchase the Veterinary Exam Fees Powerup
Microchipping
Yes, if you purchase the Wellness and Preventative Coverage Powerup

Best For Paying The Vet Directly

Chewy

Chewy
4.2
Our ratings take into account plan pricing and coverage benefits. All ratings are determined solely by our editorial team.

Maximum annual coverage

Unlimited

Average monthly cost for unlimited coverage

$89 for dogs; $44 for cats

Deductible choices

$250, $500, $1,000 ($500 in California)

Chewy
See Plans Arrow

Via Forbes Advisor's Partner

Unlimited

$89 for dogs; $44 for cats

$250, $500, $1,000 ($500 in California)

Our Expert Take

Chewy has partnered with Trupanion and Lemonade to offer pet insurance. Chewyโ€™s plan through Trupanion stands out thanks to its ability to pay a vet directly (if the vet has Trupanionโ€™s software). This makes Chewyโ€™s vet pay system easier to use compared to other insurers that offer ways to pay a vet directly. Options from other pet insurers rely on preapproval from the insurer or the vet waiting for payment.

Our rating is based on Chewyโ€™s Essential Plus policy through Trupanion. You can buy a plan directly from Trupanion, but Chewyโ€™s plan through Trupanion offers different coverage details, cheaper pricing, and it scored higher in our evaluation.

More: Chewy Pet Insurance Review

Consumer Sentiment Index

Editorโ€™s note: Chewy doesnโ€™t have enough consumer reviews to rank or rate consumer sentiment adequately. As additional data accumulates, we will include the Consumer Sentiment Index analysis for Chewy in this space.

Pros & Cons
  • Includes coverage for dental illnesses
  • Includes 100% coverage for prescription medication and prescription food
  • Chewy offers two different tiers of wellness plans for expenses such as annual checkups, fecal tests and pet vaccines
  • No extended waiting period for problems such as hip dysplasia and cruciate ligament issues
  • Does not include coverage for physical or behavioral therapies, but you can buy coverage for an extra cost (Chewyโ€™s Complete plan does include coverage for behavioral therapy)
  • Does not include coverage for end-of-life expenses, such as euthanasia or cremation
  • The policy does not include a 24/7 pet telehealth line, but youโ€™ll have access to free video consults with a vet (included with any Chewy Careplus accident and illness plan)
Customer Satisfaction Survey

Based on our survey of 100 Chewy customers who purchased a policy within a 12-month period from October 11-29, 2023 to October 11-29, 2024:

  • They are extremely likely to recommend Chewy pet insurance to a friend or family member
  • They are extremely satisfied with their purchase

They were also very satisfied with the overall claims process, based on our survey of 100 Chewy customers who filed a pet insurance claim within a 12-month period from October 11 to November 4, 2023, to October 11 to November 4, 2024.

Plan Details

Extra Costs

  • Wellness plan: $20 per month
  • Comprehensive wellness plan: $33 per month
  • Coverage for accident and illness exam fees: Cost varies
  • Coverage for physical and behavioral therapies: Cost varies

Coverage Details

Coverage type Plan details
Reimbursement choices
90%
Waiting periods
5 days for accidents, 14 days for illnesses; no special waiting period for orthopedic conditions
Age restrictions
None
Multi-pet discount
10%
Euthanasia or end-of-life expenses
Not included
Vet exam fees
Available as an add-on
Microchipping
Not included

BEST FOR HEALTHY PETS

Embrace

Embrace
4.2
Our ratings take into account plan pricing and coverage benefits. All ratings are determined solely by our editorial team.

Maximum annual coverage

$5,000, $8,000, $10,000, $15,000, Unlimited

Average monthly cost for unlimited coverage

$75 for dogs; $63 for cats

Deductible choices

$100, $250, $500, $750, $1,000

Embrace
See Plans Arrow

Via Forbes Advisor's Partner

$5,000, $8,000, $10,000, $15,000, Unlimited

$75 for dogs; $63 for cats

$100, $250, $500, $750, $1,000

Our Expert Take

We like Embrace because it offers a unique way to save on its accident and illness policy with its Healthy Pet Discount Program. If your claim reimbursements are less than $300 per pet in the year prior to the discount period, youโ€™ll qualify for a 5% discount in the first year and 10% in the second year for each pet. Embrace will automatically apply the savings to your annual payment or monthly bill.

More: Embrace Pet Insurance Review

Consumer Sentiment Index
6.8

6.8/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
11,274

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #4

    Coverage Options

    Ranked 4 out of 5
    From 1,425 comments about the Coverage Options
    • 53% of people had positive sentiments
    • 7% of people had neutral sentiments
    • 40% of people had negative sentiments
    1425 insights analysed
    53%
    7%
    40%
    Ranked 4 out of 5
    From 1,425 comments about the Coverage Options
    • 53% of people had positive sentiments
    • 7% of people had neutral sentiments
    • 40% of people had negative sentiments
  • #2

    Claims Process

    Ranked 2 out of 5
    From 3,216 comments about the Claims Process
    • 67% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 30% of people had negative sentiments
    3216 insights analysed
    67%
    3%
    30%
    Ranked 2 out of 5
    From 3,216 comments about the Claims Process
    • 67% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 30% of people had negative sentiments
  • #5

    Cost and Premiums

    Ranked 5 out of 5
    From 1,045 comments about the Cost and Premiums
    • 36% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 56% of people had negative sentiments
    1045 insights analysed
    36%
    8%
    56%
    Ranked 5 out of 5
    From 1,045 comments about the Cost and Premiums
    • 36% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 56% of people had negative sentiments
  • #1

    Customer Support

    Ranked 1 out of 5
    From 1,724 comments about Customer Support
    • 73% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 25% of people had negative sentiments
    1724 insights analysed
    73%
    2%
    25%
    Ranked 1 out of 5
    From 1,724 comments about Customer Support
    • 73% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 25% of people had negative sentiments

Embrace has received mixed reviews from customers. Many praise its quick claims processing, flexibility in reimbursement options and good coverage for various veterinary expenses. However, there were significant concerns regarding frequent cost increases.

Pros & Cons
  • Multi-pet (10%) and military (5%) discounts
  • Dental illnesses covered and wellness plan available
  • Offers an accident-only policy
  • Includes access to a 24/7 pet telehealth line
  • Option to add a wellness plan
  • 6-month waiting period for orthopedic conditionsโ€”but can be reduced to 14 days with an orthopedic vet exam
  • Canโ€™t pay the vet directly
  • Coverage for vet exam fees is an extra charge
Customer Satisfaction Survey

Based on our survey of 100 Embrace customers who purchased a policy within a 12-month period from October 11-29, 2023 to October 11-29, 2024:

  • They are likely to recommend Embrace pet insurance to a friend or family member
  • They are very satisfied with their purchase

They were unsatisfied with the overall claims process, based on our survey of 100 Embrace customers who filed a pet insurance claim within a 12-month period from October 11 to November 4, 2023 to October 11 to November 4, 2024.

Plan Details

Extra Costs

  • Wellness plan: $23 to $56 per month, depending on the reimbursement level
  • Vet exam fee coverage: Cost varies

Coverage Details

Coverage type Plan details
Reimbursement choices
70%, 80%, 90%
Waiting periods
Accident coverage begins at 12:01 a.m. ET the day after you purchase your policy; 14 days for illnesses; 6 months for orthopedic conditions (can be reduced to 14 days with an orthopedic exam)
Age restrictions
Available for pets 6 weeks and older; accident and illness plans available for pets up to age 15; pets ages 15 and older qualify solely for an accident-only plan
Multi-pet discount
10%
Euthanasia or end-of-life expenses
Included
Vet exam fees
Available as an add-on
Microchipping
Yes, if you purchase a wellness plan

BEST FOR ALL-AROUND COVERAGE

Spot

Spot
4.1
Our ratings take into account plan pricing and coverage benefits. All ratings are determined solely by our editorial team.

Maximum annual coverage

$2,500, $3,000, $4,000, $5,000, $7,000, $10,000, Unlimited

Average monthly cost for unlimited coverage

$93 for dogs; $45 for cats

Deductible choices

$100, $250, $500, $750, $1,000

Spot
See Plans Arrow

Via Forbes Advisor's Partner

$2,500, $3,000, $4,000, $5,000, $7,000, $10,000, Unlimited

$93 for dogs; $45 for cats

$100, $250, $500, $750, $1,000

Our Expert Take

Spot pet insurance stands out in our analysis due to its impressive array of coverage benefits included with its base policy, such as coverage for behavioral therapy, alternative therapy, prescription food and supplements, stem cell therapy, dental illnesses, vet exam fees and end-of-life expenses, including euthanasia, burial and cremation. It also includes access to a 24/7 pet telehealth line and the option to add a wellness plan.

More: Spot Pet Insurance Review

Consumer Sentiment Index
7.8

7.8/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
4,877

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #3

    Coverage Options

    Ranked 3 out of 5
    From 550 comments about the Coverage Options
    • 67% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 21% of people had negative sentiments
    550 insights analysed
    67%
    12%
    21%
    Ranked 3 out of 5
    From 550 comments about the Coverage Options
    • 67% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 21% of people had negative sentiments
  • #1

    Claims Process

    Ranked 1 out of 5
    From 1,955 comments about the Claims Process
    • 90% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 8% of people had negative sentiments
    1955 insights analysed
    90%
    2%
    8%
    Ranked 1 out of 5
    From 1,955 comments about the Claims Process
    • 90% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 8% of people had negative sentiments
  • #3

    Cost and Premiums

    Ranked 3 out of 5
    From 278 comments about the Cost and Premiums
    • 72% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 14% of people had negative sentiments
    278 insights analysed
    72%
    14%
    14%
    Ranked 3 out of 5
    From 278 comments about the Cost and Premiums
    • 72% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 14% of people had negative sentiments
  • #2

    Customer Support

    Ranked 2 out of 5
    From 566 comments about Customer Support
    • 81% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 17% of people had negative sentiments
    566 insights analysed
    81%
    2%
    17%
    Ranked 2 out of 5
    From 566 comments about Customer Support
    • 81% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 17% of people had negative sentiments

Customers generally appreciate Spotโ€™s customizable plans, ease of clams submission and fast reimbursement. But some customers have concerns with Spotโ€™s unresponsive customer service and the occasional increase in price.

Pros & Cons
  • No extended waiting period for coverage of orthopedic problems
  • 10% discount for AAA members
  • Offers an accident-only policy
  • Offers two tiers of wellness plans
  • No option to pay the vet directly
  • Prices for mixed breed and purebred dogs are well above average, but Figoโ€™s policy includes more coverage than youโ€™ll find at most top competitors
Customer Satisfaction Survey

Based on our survey of 100 Spot customers who purchased a policy within a 12-month period from October 11-29, 2023 to October 11-29, 2024:

  • They are likely to recommend Spot pet insurance to a friend or family member
  • They are extremely satisfied with their purchase

They were extremely satisfied with the overall claims process, based on our survey of 100 Spot customers who filed a pet insurance claim within a 12-month period from October 11 to November 4, 2023 to October 11 to November 4, 2024.

Plan Details

Extra Costs

  • Gold preventive care plan: $10 per month
  • Platinum preventive care plan: $25 per month

Coverage Details

Coverage type Plan details
Reimbursement choices
70%, 80%, 90%
Waiting periods
14 days for accidents and illnesses; no extended waiting period for orthopedic conditions
Age restrictions
Available for pets 8 weeks and older; no upper age limits
Multi-pet discount
10%
Euthanasia or end-of-life expenses
Included
Vet exam fees
Included
Microchipping
Included

BEST FOR DISCOUNTS

Lemonade

Lemonade
4.0
Our ratings take into account plan pricing and coverage benefits. All ratings are determined solely by our editorial team.

Maximum annual coverage

$5,000, $10,000, $20,000, $50,000, $100,000

Average monthly cost for Unlimited coverage

$48 for dogs; $26 for cats

Deductible choices

$100, $250, $500, $750

Lemonade
Learn More Arrow

Via Forbes Advisor's Partner

$5,000, $10,000, $20,000, $50,000, $100,000

$48 for dogs; $26 for cats

$100, $250, $500, $750

Our Expert Take

Lemonade combines very competitive prices with a nice selection of discounts. You may qualify for discounts such as multi-pet discounts, bundling your pet insurance with other Lemonade policies (like car, home or renters insurance), annual payment discount, humane society and animal shelter discounts, and discounts for partnerships with veterinarian clinicians, affinity groups and employer benefits.

More: Lemonade Pet Insurance Review

Pros & Cons
  • Offers different tiers of wellness plans
  • Covers microchipping if you buy the Puppies and Kittens Preventative Care Package for pets aged 2 years and under
  • Multi-pet discount of 5% to 10%, depending on your state
  • No 24/7 vet telehealth line, but it has a live chat for pet health questions seven days a week, 6 a.m. to 12 a.m. ET
  • 30-day waiting period for orthopedic conditions
  • No option to pay the vet directly
  • May have an upper age limit to buy a new plan, depending on your petโ€™s breed
  • Youโ€™ll have to pay extra for coverage for vet exam fees, physical therapy and behavioral therapy, some top insurers include these vet expenses in their base coverage
Customer Satisfaction Survey

Based on our survey of 100 Lemonade customers who purchased a policy within a 12-month period from October 11-29, 2023 to October 11-29, 2024:

  • They are delighted with their purchase
  • They are extremely likely to recommend Lemonade to a family member or friend

They were satisfied with the overall claims process, based on our survey of 100 Lemonade customers who filed a pet insurance claim within a 12-month period from October 11 to November 4, 2023 to October 11 to November 4, 2024.

Plan Details
Coverage type Plan details
Reimbursement choices
70%, 80%, 90%
Waiting periods
Accident coverage begins at 12:01 a.m. the day after you purchase a plan; 14 days for illnesses; 30 days for orthopedic conditions
Age restrictions
May have an upper age limit based on your petโ€™s breed
Multi-pet discount
5% to 10%, depending on your state
Euthanasia or end-of-life expenses
Included
Vet exam fees
Available as an add-on
Microchipping
Included if you buy the puppies or kittens wellness package

Our Analysis of the Best Value in Pet Insurance

Pets Bestโ€™s Essential policy offers the most bang for your buck in our analysis of coverage vs. cost. While some policies include more coverage, like Pumpkin and Spot, Pets Best has the highest ratio of coverage compared to cost.

In the graph below, bubbles that float to the top indicate companies with higher costs, and bubbles to the right indicate broader coverage. The Pets Best Essential plan offers the best value in our analysis.


Compare the Best Pet Insurance Companies

With all the variations in pricing and coverage details, it can be challenging to compare pet insurance policies in an apples-to-apples way. We found the best way to do it is by prioritizing the benefits that are the most important to you and then comparing prices among the policies that match your must-haves. Hereโ€™s how we chose the best pet insurance.

Plan Type

If youโ€™re shopping for pet insurance, the first thing we recommend looking at is the plan type. We recommend a comprehensive pet insurance policy that covers accidents and illnesses. The three main types of pet insurance can generally be broken down to:

  • Accident and illness plan. This covers vet bills for accidents (like broken bones) and illnesses (such as cancer, allergies and skin infections).
  • Accident-only plan. This covers accident-related vet expenses, such as broken bones, bite wounds and ingested foreign objects. It does not cover illness-related vet expenses.
  • Pet wellness plans for routine care. This is typically an add-on policy that covers routine vet expenses like annual wellness exams, flea and heartworm prevention and vaccinations.

You might also see the term โ€œcomprehensive planโ€ when youโ€™re shopping for pet insurance. This typically refers to an accident and illness policy plus an optional wellness plan. This is sometimes referred to as a โ€œnose to tailโ€ policy.

Related: What Does Pet Insurance Cover?

Compare Plans Available by Company

We recommend looking at valuable benefits like coverage for vet exam fees. Not all insurers include this with their base policies. If having access to a 24/7 vet telehealth line is important to you, we recommend choosing an insurer that provides this benefit. Itโ€™s also a good idea to look at insurers that offer optional pet insurance wellness plans for routine care if you want coverage for expenses like annual wellness exams and vaccinations.

Company Covers pet exam fees for accidents and illnesses? 24/7 vet telehealth line available? Optional wellness plan? Can pay vet directly?
Pets Best Elite plan
Yes
Yes
Yes
Yes
No (add-on coverage is available)
Yes
Yes
No
Chewy Essential Plus plan
No (add-on coverage is available)
No
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
No (add-on coverage is available)
No
Yes
No

Coverage Levels

Pet insurance policies will typically offer a range of annual maximums, deductibles and reimbursement levels to choose from. We would prioritize choosing coverage levels youโ€™re comfortable with rather than focusing on price alone. In the event of an expensive claim, youโ€™ll be glad you bought sufficient coverage.

  • Annual maximum coverage. This is the maximum amount that will be paid out for pet insurance claims during the policy period. Common annual maximum coverage amounts include $5,000, $10,000 and unlimited.
  • Deductible. This is the amount youโ€™ll pay toward vet bills before your coverage kicks in. Common deductible choices include $100, $250 and $500.
  • Reimbursement percentage. This is the reimbursement youโ€™ll get back if you make a pet insurance claim. Common reimbursement levels include 70%, 80% and 90%.

Compare Whatโ€™s Covered by Company

We recommend comparing coverage benefits like behavioral therapy, alternative therapy, microchipping and end-of-life expenses among pet insurers. Some insurers include these coverage types in their base policies or have the option to buy extra coverage.

Company Covers behavioral therapy? Covers alternative therapy? Covers microchipping? Covers euthanasia or end-of-life expenses?
Pets Best Elite plan
Yes
Yes
No (add-on coverage is available)
Yes
No
Yes
No (add-on coverage is available)
Yes
Chewy Essential Plus plan
No (add-on coverage is available)
No (add-on coverage is available)
No
No
Yes
Yes
No (add-on coverage is available)
Yes
Yes
Yes
Yes
Yes
No
No
No (add-on coverage is available)
Yes

Waiting Periods

A waiting period is the time between the policy purchase date and when the coverage begins. If you have a dog, we recommend taking a hard look at any special waiting periods, such as those for cruciate ligament issues. Many policies have a six-month waiting period for this, but some insurers will waive this waiting period if you have an orthopedic exam done.

Special waiting periods for orthopedic conditions like hip dysplasia or cruciate ligament issues can range from six to 12 months, but you can find pet insurance with no waiting period for orthopedic conditions. If a long waiting period is a concern, I recommend looking at insurers like ASPCA, Pumpkin, Spot and Trupanion.

โ€“ Jason Metz, Lead Editor

Compare Waiting Periods by Company

Company Accident waiting period Illness waiting period Special waiting period
Pets Best Elite plan
3 days
14 days
6 months for cruciate ligament conditions
1 day
14 days
6 months for orthopedic conditions (can be waived with an orthopedic exam)
Chewy Essential Plus plan
5 days
14 days
None
Accident coverage begins at 12:01 a.m. ET
14 days
6 months for orthopedic conditions (can be waived with an orthopedic exam)
14 days
14 days
None
Accident coverage begins at 12:01 a.m. ET
14 days
30 days for orthopedic conditions

Other Pet Insurance Comparison Factors

Here are two more factors we would look at when buying a pet insurance policy:

  • Exam fees. When you take your pet to the veterinarian for an accident or illness, you pay an exam fee, which typically costs $100 or more, depending on your veterinarian and visit type. Make sure the policy covers these exam fees because not all do.
  • Benefits. Look for extra benefits like a 24-hour vet helpline in case your pet gets sick outside of veterinarian operating hours. As another example, Nationwide pet insurance members have access to preferred pricing on pet prescriptions at any Walmart pharmacy.

How Much Does Pet Insurance Cost?

Pet insurance costs an average of $46 per month for a dog and $23 per month for a cat, according to our analysis of pet insurance costs. Thatโ€™s for a policy with $5,000 of annual coverage, a $250 deductible and 80% reimbursement level. A policy with unlimited annual coverage, a $250 deductible and 80% reimbursement level costs an average of $66 per month for a dog and $34 per month for a cat.

Your pet insurance costs will depend on factors such as your petโ€™s breed, age and the veterinary costs in your area.

  • Annual maximum, deductible and reimbursement levels.
  • Petโ€™s age, breed and gender.
  • Your location.
Company Monthly pet insurance cost for a dog Monthly pet insurance cost for a cat
Pets Best Elite
$52
$24
$75
$30
Chewy Essential Plus
$89
$44
$75
$63
$93
$45
$48
$25
Source: Forbes Advisor research. Costs are based on plans with unlimited annual coverage ($100,000 for Lemonade), a $250 deductible and 80% reimbursement level. Chewy Essential Plus does not offer a 80% reimbursement level, rates are based on a 90% reimbursement level.

Pet Insurance Discounts

The most common pet insurance discount is a multi-pet insurance discount, which ranges between 5% to 10% if you insure more than one dog or cat with the same pet insurer. Other discounts to look for include spay/neuter discounts, military discounts, annual pay discounts and a bundling discount if you bundle your pet policy with other types of policies, such as auto, home or renters insurance.

Pro Tip
Some employers offer pet insurance as a voluntary benefit, which could get you a 5% to 10% discount.

How to Choose the Right Pet Insurance

These simple steps will get you to the best policy for your situation.

Consider Your Petโ€™s Potential Health Problems

Your petโ€™s age, breed and health history can affect what kind of coverage you want. Consult with your vet about your petโ€™s susceptibility to certain illnesses or injuries common to the breed. Also, consider the petโ€™s risk of injury if they spend a lot of time outdoors.

Determine What Policy Features Are Important to You

Consider what types of health issues should be covered by your ideal policy, especially when it comes to potentially pricey problems. For example, if you want coverage for serious illnesses such as cancer, make sure you buy an accident and illness policy rather than an accident-only policy. 


Itโ€™s also a smart idea to look for coverage perks like a 24/7 pet telehealth line, coverage for vet exam fees and the option to add a wellness plan.

Consider the Waiting Periods

Pet insurance waiting periods are generally two to 14 days for accident coverage and 14 days for illness coverage. Some pet insurers have special waiting periods for orthopedic conditions (such as cruciate ligament issues) that can range from six to 12 months. You can find pet insurance with no special waiting periods, such as ASPCA pet health insurance.

Choose Reimbursement Levels

Your coverage levels will impact your pet insurance cost. If you want to pay less out of pocket, choose a lower deductible and a higher reimbursement amount, but itโ€™ll cost you more in premiums because your insurer will pay out more if you file a pet insurance claim.

Check Your Petโ€™s Eligibility

Some pet insurers have age limits to buy a policy. Most insurers will insure puppies and kittens around the age of six to 10 weeks. But some insurers have upper age limits (such as age 14) to buy a policy. The best pet insurance companies for older dogs do not have upper age limits and have convenient coverage perks like a 24/7 pet telehealth line and the option to add a wellness plan.

Compare Quotes for Plans That Match Your Wish List

The best way to find a policy within your budget is to compare pet insurance quotes from multiple insurers. Make sure to compare quotes for various levels of annual coverage. In some cases you can pay a little more per month for a lot more coverage. For example, unlimited annual coverage from Pets Best is only about $6 more per month than its $5,000 limit plan. This is a bargain compared to other pet insurers, where the monthly price difference can be more like $30 and up.


Anticipated Pet Medical Bills Among Popular Dog Breeds

Among popular dog breeds, poodles and dachshunds are the most likely to develop health problems as adult dogs. But based on data from Fetch, rottweilers have the most expensive cost of care as adult dogs.

Dog breed Chance of illness as an adult dog (ages 6-9) Anticipated cost of care as a puppy (ages 0-2) Anticipated cost of care as an adult dog (ages 6-9)
Beagle
64%
$3,073
$8,225
Dachshunds
69%
$3,078
$6,407
English bulldogs
56%
$4,106
$7,194
French bulldogs
62%
$4,158
$8,756
German shepherds
48%
$3,038
$6,489
Golden retrievers
59%
$3,382
$7,496
Labrador retrievers
55%
$3,846
$6,999
Mixed breeds (medium sized)
59%
$3,445
$7,680
Poodles
72%
$3,759
$10,408
Rottweilers
62%
$4,158
$11,625
Source: Fetch pet insurance. Predictions are based on male puppies under 1 year old who have been neutered and are in good health. Cost of care numbers are based on 1 in 10 dogs for the breed. Based on clinical findings from more than 500 breeds and 800,000 dogs.

More About Our Customer Satisfaction Survey

We surveyed 1,300 American pet owners with pet insurance who had purchased a new policy within the last 12 months. We found that 86% of survey respondents said that they were satisfied with customer service and pricing, while 89% said they were likely to recommend their pet insurance company to friends and family.

We also surveyed 1,300 American pet owners who filed a pet insurance claim in the last twelve months. We found that (86%) of survey respondents who have made claims said they were satisfied with their claims experience with their pet insurers, but this category has some room for improvement. Only 83% of survey respondents said they were satisfied that their planโ€™s coverage met their expectations during the claims process.

Pro Tip
Before buying a plan we recommend that you review the insurerโ€™s sample policy and contact their customer service department if you have any questions about whatโ€™s covered.

Methodology

To find the best pet insurance, we collected data and scored each pet insurance company across several categories. Only pet insurers offering annual maximum coverage of $100,000 or unlimited were scored so that comparisons were fair among companies. If a company has more than one top-scoring policy, we show only the policy with the highest score.

  • Pet insurance rates for mixed breed dogs (20% of score): We calculated average rates for medium-sized mixed breed dogs ages 3 months, 2 years, 5 years and 7 years for plans with unlimited coverage, a $250 deductible and 80% reimbursement level, or the closest options available.
  • Pet insurance rates for purebred dogs (20% of score): We calculated average rates for French bulldogs, German shepherds, golden retrievers, labrador retrievers and poodles ages 3 months and 3 years for plans with unlimited coverage, a $250 deductible and 80% reimbursement level, or the closest options available.
  • Direct payment to vet (10% of score): Pet insurance companies that have the ability to pay a vet directly earned points. In order to receive points, this feature must be stated on the pet insurerโ€™s website.
  • Special waiting period (5% of score): Many pet insurance companies have a special waiting period for problems such as cruciate ligament issues and hip dysplasia. Plans that have no special waiting period, a waiting period of fewer than six months or the ability to have the waiting period waived scored higher. In certain states, waiting periods are dictated by state law and may vary.
  • 24/7 vet telehealth line (5% of score): Insurers that provide access to a 24/7 vet telehealth line earned points.
  • Routine wellness plans (5% of score): Insurers that offer optional wellness plans earned points.
  • Multi-pet discount (5% of score): Many pet insurance companies offer a discount if you insure more than one pet. Insurers that offer a multi-pet discount earned points.
  • Digital experience (5% of score): We evaluated pet insurers on mobile app ratings for both Android and Apple, if thereโ€™s a useful website search function and if thereโ€™s a live chat that provides helpful information.
  • Behavioral therapy (2% of score): Insurers that cover behavioral therapy in their base policies earned points.
  • Alternative therapy (2% of score): Insurers that include alternative therapies such as acupuncture, chiropractic care and hydrotherapy in their base policies earned points.
  • Dental illness (2% of score): Insurers that include coverage for dental illnesses, such as gingivitis and periodontal disease, earned points.
  • Pays veterinary exam fees (1% of score): Policies that cover the vet exam fee received points. Not all insurers cover exam fees, even if the fee is for an illness or accident-related visit thatโ€™s covered by insurance.
  • Stem cell therapy (1% of score): Insurers with coverage for stem cell therapy in their base policies earned points.
  • Coverage for prescription food and supplements (1% of score): Insurers that reimburse for food and supplements prescribed by a veterinarian earned points.
  • Euthanasia or end-of-life expenses (1% of score): Insurers that cover end-of-life expenses, such as euthanasia, cremation or burial fees, received points.
  • Forbes Advisor customer satisfaction survey (15% of score): We conducted two surveys of current pet insurance customers.

1) We surveyed 1,300 American pet owners with insurance that have purchased a new policy within the last 12 months, 100 per company. This online survey was commissioned by Forbes Advisor and conducted by market research company Talker Research, in accordance with the Market Research Societyโ€™s code of conduct. Data was collected from October 11-29, 2024. The margin of error is ยฑ 1.5 point with 95% confidence. This survey was overseen by Talker Research, whose team members are members of the Market Research Society (MRS) and the European Society for Opinion and Marketing Research (ESOMAR).
2) We surveyed 1,300 American pet owners who have filed a pet insurance claim within the past 12 months. This online survey was commissioned by Forbes Advisor and conducted by market research company Talker Research, in accordance with the Market Research Societyโ€™s code of conduct. Data was collected from October 11 to November 4, 2024. The margin of error is ยฑ 1.9 point with 95% confidence. This survey was overseen by Talker Research, whose team members are members of the Market Research Society (MRS) and the European Society for Opinion and Marketing Research (ESOMAR).

Compare Pet Insurance Plans

Get a Free Quote From Top Pet Insurance Companies

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Via Forbes Advisor's Partner

Read more: How Forbes Advisor rates pet insurance companies


Best Pet Insurance Frequently Asked Questions (FAQs)

Is pet insurance worth it?

We found the best way to determine if pet insurance is worth it is to consider how an unexpected vet bill could impact your personal finances. For example, if youโ€™ve been paying about $50 per month for pet insurance for three years, youโ€™ve paid $1,800 in pet insurance premiums.

 

Letโ€™s say your dog swallowed a tennis ball and surgery cost $3,500. If you have a $250 deductible and 80% reimbursement level, your out-of-pocket cost for treatment would be $900 ($250 deductible + 20% of $3,250 = $900). Adding up the premium for three years and what youโ€™ve paid toward treatment, youโ€™ve paid $2,700 and avoided paying $800 by having pet insurance.

What is the best dog insurance?

We found that Pets Best pet insurance is the best dog insurance company among the companies we evaluated because of its solid coverage options and low prices for unlimited annual coverage. Dog owners will find a 24/7 vet telehealth line, the option to add a wellness plan and the ability to pay the vet directly, which can help keep out-of-pocket expenses low.

 

Other pet insurance companies that scored well in our analysis were Chewy, Figo, Spot, Embrace and Healthy Paws.

What is the best cat insurance?

We found that Pets Best is the best cat insurance due to its competitive prices and coverage options. These include access to a 24/7 vet telehealth line, an optional wellness plan and the ability to pay the vet directly.

 

Other insurers that were among our winners for best cat insurance companies include Embrace, Spot, Figo and Healthy Paws.

Do all vets take pet insurance?

All vets take pet insurance in the sense that pet insurance is generally reimbursement-based, meaning youโ€™ll pay the veterinarian bills up-front and then submit a claim to your pet insurance company for reimbursement. So in most cases, the veterinarian does not interact at all with the insurance company.

 

Some pet insurance companies pay the vet directly, which can reduce your out-of-pocket costs and you wonโ€™t have to wait for an insurance claims check.

What is the best level of pet insurance?

The best level of pet insurance is an accident and illness plan with an added pet wellness plan for routine care. This combination covers the most types of problems, such as major illnesses like cancer, accidents such as ingesting foreign objects, and routine vet expenses like annual exams and vaccinations. This combination is sometimes referred to as a comprehensive plan or a โ€œnose to tailโ€ plan.


Next Up In Pet Insurance


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