Where to get support
The following table summarizes the types of support that you might request for Capacity Planner and where to get support for that request. For more information, also see the troubleshooting documentation for Capacity Planner.
| Type of support | Where to get support |
|---|---|
| Billing issues | Contact Cloud Billing support |
| Technical support |
If you purchase a Cloud Customer Care package, then you can contact technical support. Alternatively, you can get support from the community. For more information, see Get technical support in this document. |
| Product feedback (bugs, feature requests, general feedback) | See Product feedback in this document. |
| Documentation feedback (incorrect documentation, documentation requests, general feedback) | See Documentation feedback in this document. |
Get technical support
The following sections summarize the options that you can use to get support for Capacity Planner.
Get a Cloud Customer Care package
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical account manager. For more information, see Cloud Customer Care.
Get support from the community
Use the following resources to discuss Capacity Planner and get support from the community.
- You can visit the Google Cloud Slack community to discuss Google Cloud products. If you haven't already joined, use this form to sign up.
Provide feedback
The following sections summarize the options that you can use to provide direct feedback about Capacity Planner and its documentation. For example, report issues, make suggestions, or provide general feedback.
Product feedback
You can use the following options to provide product feedback:
- If you have a paid Cloud Customer Care package and are experiencing a production issue or blocker, contact Customer Care.
- Send product feedback comments: From the beginning of any page in the Capacity Planner documentation, click the Send feedback button. Then, select Product feedback.
The following sections list information that we recommend you provide when you file product feedback.
File bugs and defects
Example: Feature X is broken for Capacity Planner.
For feedback about bugs and defects, we recommend that you provide the following information (if applicable):
- What steps will reproduce the problem?
- What is the expected output? What do you see instead?
- What version of the product are you using? On what operating system?
- Provide any additional information.
File feature requests
Example: Capacity Planner should add feature X.
For feedback about feature requests, we recommend that you provide the following information (if applicable):
- What is the expected behavior of the feature? (Be specific!)
- If relevant, why are current approaches or workarounds insufficient?
- If relevant, what new use cases will this feature enable?
Documentation feedback
Example: Documentation for X is out of date.
If you run into issues while using the documentation, have general feedback, or want to make a suggestion, use the documentation feedback mechanism. From any page in the Capacity Planner documentation, click the Send feedback button near the top right of the page. Then, select Documentation feedback.
For documentation feedback, we recommend that you provide the following information (if applicable):
- What URL are you reporting?
- What was inaccurate?
- General comments or suggestions
Your comments will be reviewed by the Capacity Planner team.