Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
This integration supports phone numbers in the following countries:
Argentina
Austria
Australia
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
India
Ireland
Israel
Italy
Japan
South Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Panama
Peru
Poland
Portugal
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Pricing and quotas
The
pricing
and
quotas
for this integration are applied as a voice session.
Language support
If your agent's default language isn't English,
you must configure the language with Avaya's system.
Avaya's
InboundXML
configuration has a
Gather
element.
Set the language attribute of this element
to your agent's default language.
The list of language codes supported by Avaya
is provided in the documentation for Gather.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[[["\u003cp\u003eConversational Agents (Dialogflow CX) integrates with Avaya, a telecommunications provider, for telephony solutions, and when using this integration, both Google and Avaya handle requests and end-user data.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the Avaya integration involves navigating through the Dialogflow CX console, selecting the Avaya integration, and completing configuration on the Avaya platform, after which it becomes active.\u003c/p\u003e\n"],["\u003cp\u003eThe Avaya integration supports phone numbers in a wide range of countries, including Argentina, Austria, Australia, Canada, France, Germany, Japan, United Kingdom, and United States, among many others.\u003c/p\u003e\n"],["\u003cp\u003ePricing and quota for this integration are calculated as a voice session, with more details on pricing and quotas provided on their respective documentation pages.\u003c/p\u003e\n"],["\u003cp\u003eIf the agent's default language is not English, you will need to configure the language within Avaya's system using the \u003ccode\u003eGather\u003c/code\u003e element's language attribute in their InboundXML.\u003c/p\u003e\n"]]],[],null,["# Avaya\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nConversational Agents (Dialogflow CX) integrates with the\n[Avaya](https://www.avaya.com/)\ntelecommunications provider.\n\nSetup\n-----\n\nTo create a telephony integration with this system:\n\n1. Open the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your project.\n3. Select your agent.\n4. Select the **Manage** tab.\n5. Click **Telephony Integrations** in the **Integrations** section of the **Manage** tab.\n6. Click the **Connect** button for the Avaya integration.\n7. You are redirected to Avaya. Provide the configuration information requested by Avaya.\n8. You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.\n\nFor more information on this integration, see the\n[Avaya documentation](https://developers.avayacloud.com).\n\nSupported countries\n-------------------\n\nThis integration supports phone numbers in the following countries:\n\n\n| **Note:** Some countries might have unique requirements that Avaya will guide you through.\n\n\u003cbr /\u003e\n\n- Argentina\n- Austria\n- Australia\n- Bahrain\n- Belgium\n- Brazil\n- Bulgaria\n- Canada\n- Chile\n- China\n- Colombia\n- Croatia\n- Cyprus\n- Czech Republic\n- Denmark\n- Dominican Republic\n- El Salvador\n- Finland\n- France\n- Georgia\n- Germany\n- Greece\n- Hong Kong\n- Hungary\n- India\n- Ireland\n- Israel\n- Italy\n- Japan\n- South Korea\n- Latvia\n- Lithuania\n- Luxembourg\n- Malaysia\n- Malta\n- Mexico\n- Netherlands\n- New Zealand\n- Norway\n- Panama\n- Peru\n- Poland\n- Portugal\n- Puerto Rico\n- Romania\n- Singapore\n- Slovakia\n- Slovenia\n- South Africa\n- Spain\n- Sweden\n- Switzerland\n- Turkey\n- United Kingdom\n- United States\n\n\u003cbr /\u003e\n\nPricing and quotas\n------------------\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as a voice session.\n\nLanguage support\n----------------\n\nIf your agent's default language isn't English,\nyou must configure the language with Avaya's system.\nAvaya's\n[InboundXML](https://docs.avayacloud.com/aspx/inboundxml#overview)\nconfiguration has a\n[Gather](https://docs.avayacloud.com/aspx/inboundxml#gather)\nelement.\nSet the `language` attribute of this element\nto your agent's default language.\nThe list of language codes supported by Avaya\nis provided in the documentation for `Gather`."]]
