Beberapa produk dan fitur sedang dalam proses penggantian nama. Fitur playbook dan alur generatif juga dimigrasikan ke satu konsol gabungan. Lihat detailnya.
Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Dengan
integrasi,
interaksi pengguna akhir akan ditangani untuk Anda.
Anda hanya perlu membuat agen, menerapkan webhook secara opsional, dan mengonfigurasi integrasi.
Panduan ini menunjukkan cara menggunakan integrasi Dialogflow CX Messenger untuk menyediakan antarmuka pengguna chat teks sederhana bagi agen Anda.
Sebelum memulai
Jika tidak berencana menggunakan integrasi, Anda dapat melewati panduan memulai ini.
Anda harus melakukan hal berikut sebelum membaca panduan ini:
Jika integrasi sebelumnya disiapkan untuk agen ini,
Anda akan melihat kode HTML yang dapat disematkan.
Terlepas dari apakah Anda menginginkan autentikasi atau tidak,
klik tombol Nonaktifkan... di bagian bawah dialog,
sehingga Anda dapat mengonfigurasi ulang setelan di langkah berikutnya.
Pilih Environment.
Pilih Unauthenticated API.
Pilih gaya.
Membatasi akses domain secara opsional.
Klik Enable the unauthenticated API.
Dialog akan menampilkan kode HTML yang dapat disematkan
yang dapat disematkan di situs Anda.
Salin kode ini.
Klik Selesai.
Penyematan
Tempelkan kode sematan yang Anda salin di atas di halaman web di situs Anda.
Elemen HTML <script> dan <df-messenger>
harus berada di elemen <body> halaman Anda.
Jika Anda menggunakan integrasi yang diautentikasi,
tetapkan atribut oauth-client-id untuk <df-messenger>
ke client ID Oauth Anda. Selain itu, jika Anda ingin menggunakan identitas pengguna akhir untuk autentikasi
alat,
tetapkan atribut access-token-name dengan nama apa pun yang Anda inginkan.
Kemudian, gunakan Token Pembawa dengan nilai $session.params.ACCESS_TOKEN_NAME
untuk autentikasi alat.
Perbarui atribut lain yang perlu diperbarui.
Untuk memungkinkan tata letak responsif,
tambahkan juga hal berikut ke elemen <head> Anda:
Setelah disematkan,
Anda dapat berinteraksi dengan agen melalui halaman web
dengan mengklik ikon chat di pojok kanan bawah.
Sesuaikan
Anda dapat menyesuaikan tampilan dan perilaku antarmuka pengguna ini
dengan berbagai cara.
Lihat
dokumentasi Dialogflow CX Messenger
untuk informasi selengkapnya.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-18 UTC."],[[["\u003cp\u003eThis guide details how to use the Dialogflow CX Messenger integration to create a text-based chat interface for your agent.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the integration requires you to have already completed agent setup, flow basics, and general setup steps, and it also requires billing to be enabled.\u003c/p\u003e\n"],["\u003cp\u003eThe process involves navigating the Dialogflow CX console, selecting your agent, and configuring the Dialogflow CX Messenger integration for unauthenticated access.\u003c/p\u003e\n"],["\u003cp\u003eYou can embed the chat interface by pasting the provided HTML code into the \u003ccode\u003e<body>\u003c/code\u003e of your website, and modify some settings according to your preferences.\u003c/p\u003e\n"],["\u003cp\u003eOnce embedded, users can interact with the agent via a chat icon that will appear in the lower right corner of the page.\u003c/p\u003e\n"]]],[],null,["# Interactions with an integration\n\nWith an\n[integration](/dialogflow/cx/docs/concept/integration),\nend-user interactions are handled for you.\nYou just need to build an agent, optionally implement a webhook,\nand configure the integration.\n\nThis guide shows you how to use the\n[Dialogflow CX Messenger](/dialogflow/cx/docs/concept/integration/dialogflow-messenger)\nintegration to provide a simple text chat user interface\nfor your agent.\n\nBefore you begin\n----------------\n\nIf you don't plan on using an integration, you can skip this quickstart.\n\nYou should do the following before reading this guide:\n\n1. Read [flow basics](/dialogflow/cx/docs/basics).\n2. Perform [setup steps](/dialogflow/cx/docs/quick/setup).\n3. Perform steps in the [Build an agent using flows](/dialogflow/cx/docs/quick/build-agent) quickstart guide. Steps below continue working on the same agent. If you no longer have that agent, you can [download the agent](/static/dialogflow/cx/docs/data/agent-shirts-1-flow.zip) and [restore it](/dialogflow/cx/docs/concept/agent#export).\n\nSetup\n-----\n\n| **Note:** The steps below create an integration that allows unauthenticated agent query access. See the [Dialogflow CX Messenger documentation](/dialogflow/cx/docs/concept/integration/dialogflow-messenger) for instructions to create an authenticated integration.\n\n\n| **Note:** Make sure [billing is enabled](/dialogflow/cx/docs/quick/setup#billing) on your project before testing the integration.\n\nTo set up unauthenticated access to your Dialogflow CX Messenger agent:\n\n1. Go to the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your Google Cloud project.\n3. Select your agent.\n4. Select the **Manage** tab.\n5. Click **Integrations** in the left sidebar menu.\n6. Click **Connect** on **Dialogflow CX Messenger**.\n7. A configuration dialog opens.\n8. If the integration was previously setup for this agent, you will see embeddable HTML code. Regardless of whether you want what authenticated or unauthenticated, click the **Disable...** button at the bottom of the dialog, so you can reconfigure the settings in the next step.\n9. Select an **Environment**.\n10. Select **Unauthenticated API**.\n11. Select a style.\n12. Optionally restrict domain access.\n13. Click **Enable the unauthenticated API**.\n14. The dialog will show the embeddable HTML code that can be embedded on your website. Copy this code.\n15. Click **Done**.\n\n\u003cbr /\u003e\n\nEmbed\n-----\n\n\nPaste the embed code you copied above in a webpage on your website.\nThe `\u003cscript\u003e` and `\u003cdf-messenger\u003e` HTML elements\nshould be in the `\u003cbody\u003e` element of your page.\n\nIf you are using an authenticated integration,\nset the `oauth-client-id` attribute for `\u003cdf-messenger\u003e`\nto your Oauth client id. And if you want to use end-users' identities for [tool\nauthentication](/dialogflow/cx/docs/concept/playbook/tool#openapi_tool_api_authentication),\nset the `access-token-name` attribute with any name you like.\nThen use Bearer Token with value `$session.params.`\u003cvar class=\"edit\" label=\"the access token name you set\" translate=\"no\"\u003eACCESS_TOKEN_NAME\u003c/var\u003e\nfor tool authentication.\n\nUpdate any other attributes that require updating.\n\nTo allow for responsive layouts,\nalso add the following to your `\u003chead\u003e` element: \n\n \u003cmeta name=\"viewport\" content=\"width=device-width, initial-scale=1\"\u003e\n\n\u003cbr /\u003e\n\nOnce embedded,\nyou can interact with your agent through the webpage\nby clicking the chat icon in the lower right corner.\n\nCustomize\n---------\n\nYou can customize the appearance and behavior of this user interface\nin many ways.\nSee the\n[Dialogflow CX Messenger documentation](/dialogflow/cx/docs/concept/integration/dialogflow-messenger)\nfor more information."]]
