Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
The Google Cloud Support team
offers different support packages to meet different needs,
such as 24/7 coverage, phone support,
and access to a technical support manager.
For more information, see
Getting Google Cloud support.
The questions are monitored by Google on a best-effort basis.
File product issues or feature requests
You can report issues or file feature requests via Issue Trackers. See the general guidelines.
Conversational Agents (Dialogflow CX)
Search the existing list for a similar issue before filing a new one.
If you do not find a similar issue and would like to report it, you can create a new issue.
Dialogflow ES
Search the existing list
for a similar issue before filing a new one.
If you do not find a similar issue and would like to report it, you can
create a new issue.
Slack
You can also visit the Google Cloud
Slack community to discuss
Dialogflow and other Google Cloud products. If you haven't
already joined,
use this form to sign up.
For Dialogflow, join the
#dialogflow
channel.
Documentation issues
From any Dialogflow documentation page,
click Send feedback near the top right or bottom of the page.
This will open a feedback form specific to the page you are viewing.
Your comments will be reviewed by the Dialogflow documentation team.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-02 UTC."],[[["\u003cp\u003ePaid Google Cloud and Dialogflow users should open support cases through the Google Cloud support console.\u003c/p\u003e\n"],["\u003cp\u003eBefore submitting a support request, users should check the Troubleshooting, FAQ, or Release Notes sections for potential answers.\u003c/p\u003e\n"],["\u003cp\u003eWhen opening a case, users must specify whether it pertains to Dialogflow CX or Dialogflow ES.\u003c/p\u003e\n"],["\u003cp\u003eUsers can find community support through the Dialogflow Cloud Forum and Stack Overflow, both monitored by Google on a best-effort basis.\u003c/p\u003e\n"],["\u003cp\u003eUsers can report issues or feature requests via Issue Trackers, searching for similar issues first before creating a new one.\u003c/p\u003e\n"]]],[],null,["# Getting support\n\nGoogle Cloud Support\n--------------------\n\nIf you have a paid [Google Cloud support plan](/support#support-plans)\nand use a [Dialogflow paid edition](/dialogflow/docs/editions),\nalways open support cases through the\n[Google Cloud support console](https://console.cloud.google.com/projectselector/support/cases).\n\nBefore submitting your request, check if [Troubleshooting](/dialogflow/docs/support/troubleshooting),\n[FAQ](/dialogflow/docs/support/faq), or [Release Notes](/dialogflow/docs/release-notes)\nhave answers to your questions.\n\nWhen opening a case,\n\n- use the Dialogflow CX component if your report is about the [Conversational Agents (Dialogflow CX) edition](/dialogflow/cx/docs);\n- use the Dialogflow ES component if your report is about the [Dialogflow ES edition](/dialogflow/es/docs).\n\nThe Google Cloud Support team\noffers different support packages to meet different needs,\nsuch as 24/7 coverage, phone support,\nand access to a technical support manager.\nFor more information, see\n[Getting Google Cloud support](/support/docs).\n\nCommunity support\n-----------------\n\n### Google Cloud Forums\n\nSearch the [Dialogflow Cloud Forum](https://www.googlecloudcommunity.com/gc/forums/filteredbylabelpage/board-id/cloud-ai-ml/label-name/dialogflow) to discuss all\nDialogflow topics.\n\nCloud Forums are monitored by Google on a best-effort basis.\n\n### Stack Overflow\n\nAsk a question about Dialogflow on [Stack Overflow](https://stackoverflow.com/).\nSee the [general guidelines](/support/docs/community).\n\n- Dialogflow CX (tagged as `dialogflow-cx`)\n\n - [Ask a question](http://stackoverflow.com/questions/ask?tags=dialogflow-cx)\n - [See a list of all questions](http://stackoverflow.com/questions/tagged/dialogflow-cx)\n- Dialogflow ES (tagged as `dialogflow-es`)\n\n - [Ask a question](http://stackoverflow.com/questions/ask?tags=dialogflow-es)\n - [See a list of all questions](http://stackoverflow.com/questions/tagged/dialogflow-es)\n\nThe questions are monitored by Google on a best-effort basis.\n\n### File product issues or feature requests\n\nYou can report issues or file feature requests via Issue Trackers. See the [general guidelines](/support/docs/issue-trackers).\n\n- Conversational Agents (Dialogflow CX)\n\n - Search the [existing list](https://issuetracker.google.com/issues?q=componentid:956347+%2B%20status:open) for a similar issue before filing a new one.\n - If you do not find a similar issue and would like to report it, you can [create a new issue](https://issuetracker.google.com/issues/new?component=956347).\n- Dialogflow ES\n\n - Search the [existing list](https://issuetracker.google.com/issues?q=componentid:501190%2B%20status:open) for a similar issue before filing a new one.\n - If you do not find a similar issue and would like to report it, you can [create a new issue](https://issuetracker.google.com/issues/new?component=501190).\n\n### Slack\n\nYou can also visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nDialogflow and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFor Dialogflow, join the\n[`#dialogflow`](https://googlecloud-community.slack.com/messages/C83KUQCFM/)\nchannel.\n\n\nDocumentation issues\n--------------------\n\nFrom any Dialogflow documentation page,\nclick **Send feedback** near the top right or bottom of the page.\nThis will open a feedback form specific to the page you are viewing.\nYour comments will be reviewed by the Dialogflow documentation team."]]
