カスタマーケアは Google 技術パートナー（または Build（ISV）パートナー）と協力して、お客様の代わりに問題を解決します。技術パートナーは、 Google Cloudと統合または実行されるソリューションを開発しています。また、 Google Cloud と連携してソリューションを開発し、技術革新を推進しています。具体的な例については、こちらのブログをご覧ください。
[[["わかりやすい","easyToUnderstand","thumb-up"],["問題の解決に役立った","solvedMyProblem","thumb-up"],["その他","otherUp","thumb-up"]],[["わかりにくい","hardToUnderstand","thumb-down"],["情報またはサンプルコードが不正確","incorrectInformationOrSampleCode","thumb-down"],["必要な情報 / サンプルがない","missingTheInformationSamplesINeed","thumb-down"],["翻訳に関する問題","translationIssue","thumb-down"],["その他","otherDown","thumb-down"]],["最終更新日 2025-08-19 UTC。"],[],[],null,["# Manage support for third parties\n\n| **Attention:** Google Cloud works with many reputable partners globally that provide specialized services that span across sales, customer service, and engineering functions.\n|\n| \u003cbr /\u003e\n|\n| These partners are part of Google's extended workforce and they use our systems\n| and tools with a distinct email domain (`@xwf.google.com`). If you notice this\n| new domain in communications, please be assured that this is legitimate and is\n| from an authorized representative of Google.\n|\n| We thank you for your understanding and your continued support of our world\n| class products and services.\n\n\u003cbr /\u003e\n\nManaging your cloud investments using multiple cloud providers and apps\ncan require complex troubleshooting. Cloud Customer Care provides\nThird-Party Technology Support to help you resolve multi-vendor issues such as organization\nsetup, configuration, and troubleshooting. The Customer Care team,\ncombined with partner support relationships, collaborates with you while\ntroubleshooting issues.\n\nThird-Party Technology Support is available to customers with Enhanced Support, Premium Support, or Tech Partner Premium Support.\n\nThree support approaches\n------------------------\n\nThere are three approaches to delivering Third-Party Technology Support:\n\n- Collaborative support\n- Workload-centric support\n- Third-party vendor support\n\nSupport is provided in accordance with the Customer Care\nteam's relationship with the Third-Party company.\n\n### Collaborative support\n\nCustomer Care collaborates with Google **Tech partners**\n(or Build (ISV) partners) to resolve issues on customer's behalf. Tech partners create\nsolutions which integrate with, or run on, Google Cloud. They collaborate\nwith Google Cloud to develop solutions and ensure technical innovation.\nFor a practical example, see [this blog](https://cloud.google.com/blog/topics/partners/google-cloud-and-hashicorp-partner-to-deliver-efficient-customer-cloud-support-services).\n\n### Workload-centric support\n\nCustomer Care uses internal technical expertise to assist with\nthe setup, configuration, and troubleshooting of a wide range of technologies.\n\n### Third-party vendor support\n\nCustomer Care provides commercially reasonable assistance with the\ninstallation, configuration, and troubleshooting of third-party software that\ncan be used on Google Cloud.\n\n### Customer Care for Google Cloud and third-party technologies\n\nIn the list below, find additional details on support approaches for Third-Party\nTechnology Support."]]
