Kausar Alam (@kausaralm) – WordPress user profile | WordPress.orgWordPress.orgWordPress.orgWordPress.org

Bio

I’m Kausar Alam, a WordPress developer and technical support specialist with nearly a decade of experience building, troubleshooting, and optimizing WordPress websites.

My journey with WordPress started back in 2014 when I began working as a freelance developer on Upwork (formerly oDesk). Since then, I’ve had the opportunity to work with clients worldwide, creating customized web solutions tailored to their needs. In 2018, I joined Sweetgrass Marketing LLC, where I spent four years refining my development skills and contributing to a wide range of successful web projects.

In 2021, I moved into a dedicated technical support role at DBL07, a company based in Columbia, USA. There, I focused on solving complex WordPress issues, helping clients troubleshoot their websites, and making sure their sites ran smoothly.

Later, I joined Elegant Themes as a Technical Support Specialist. During my time there, I worked closely with customers to troubleshoot Divi and other products, diagnose compatibility issues, and provide solutions to help users get the most out of their websites. It was a great opportunity to deepen my technical knowledge and improve my ability to communicate effectively with WordPress users from all backgrounds.

Most recently, I joined Automattic as a Happiness Contractor, where I support WordPress.com customers and help them navigate the platform with confidence.

Beyond my day-to-day work, I’m an active contributor to the WordPress community. I’m a plugin author, translator, and Core contributor, and I’ve been involved in several WordCamps. I’ve proudly served as a Table Lead at WordCamp Malaysia and as part of the organizing team for WordCamp Dhaka 2025.

With a solid technical foundation, strong problem-solving skills, and a real passion for helping people, I’m always excited to keep learning and take on new challenges in the WordPress ecosystem.

Current Job

Happiness Contractor

Jun 2025 – Present

Automatic

- Provide Tier 3 technical support via live chat and tickets using Zendesk.
- Troubleshoot complex issues related to hosting, domains, DNS, and SSL configuration.
- Assist customers with MX, SPF, and DKIM records for professional email (Titan & Google Workspace).
- Provided customer support via tickets and live chat, assisting WordPress.com users with site setup, domains, DNS, SSL, billing issues, block editor problems, theme/plugin conflicts, and general troubleshooting.
- Managed a high volume of WooCommerce support cases, including checkout failures, payment gateway configuration, product/catalog visibility issues, shipping setup, order management, and store performance.
- Earned recognition from internal leads Naz and Rachal, who recommended me for a dedicated WooCommerce HC role based on the quality and accuracy of my WooCommerce support.
- Used Automattic’s internal support tools, tagging systems, and documentation to provide structured, consistent assistance.
- Collaborated thro

Job History

WordPress Tech Support

Jun 2021 – Jul 2022

DBL07, Columbia, SC

- Patiently walked individuals through basic troubleshooting tasks.
- Fielded an average of 30+ Technical issues solved and delivered to end clients per day.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved a Good number of technical support inquiries per day.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Technical Support Specialist

Sep 2022 – Nov 2024

Elegant Themes Inc.

- Provide expert technical support to clients and customers using WordPress themes and plugins developed by ElegantThemes Inc.
- Assist customers via live chat, addressing their queries and issues related to WordPress themes, installation, customization, and troubleshooting.
- Offer guidance on best practices for website development, SEO optimization, and performance enhancement within the WordPress platform.
- Collaborate with the development team to report and resolve software bugs and suggest product improvements based on customer feedback.
- Conduct in-depth WordPress theme and plugin troubleshooting to identify and resolve issues effectively.
- Stay up-to-date with the latest WordPress trends, updates, and technologies to provide accurate and timely assistance.
- Maintain detailed records of customer interactions and solutions provided using a CRM system.
- Ensure high levels of customer satisfaction through excellent communication and problem-solving skills.

Web Developer & Support (WordPress & Shopify)

Dec 2024 – Present

Sweetgrass Marketing, LLC

- Provided ongoing technical support for WordPress, WooCommerce, and Shopify websites serving global clients.
- Built, customized, and maintained Shopify stores, including advanced Liquid theme customizations.
- Integrated and managed third-party apps, resolving compatibility, performance, and stability issues.
- Diagnosed and resolved critical issues such as site downtime, checkout errors, and failed restores.
- Supported SaaS and product-based businesses through long-term technical support and maintenance.
- Delivered proactive recommendations to improve site stability, speed, usability, and conversions
- Developed and customized WordPress themes, plugins, and site features based on business needs.
- Designed and implemented responsive, mobile-first websites from design concepts and requirements.
- Collaborated closely with stakeholders to define specifications, execute updates, and launch new WordPress pages.
- Applied and evaluated SEO best practices to improve performance and sear

WordPress Origin Story

My cousin, Yousuf Sultan, introduced me to WordPress, and he has been working as a Senior WordPress Developer since 2011. I started learning about WordPress from different sources, such as Google, YouTube videos, and the WordPress Community. Although I am still discovering new things about WordPress, I continue learning through resources like WordPress.org, Google, and YouTube.

Contributions

Kausar Alam contributes 3 hours per week to the following teams: Accessibility, Core, Core Performance, Hosting, Photos, Polyglots, Support, and Test.

Member Since: September 5th, 2016
Location: Dhaka, Bangladesh
Website: kausaralam.com
GitHub: kausaralm
Job Title: Happiness Contractor
Employer: Automatic
Find me on:

Contribution History

Accessibility Contributor
Core Contributor
Photo Contributor
Plugin Developer
Translation Contributor
WordCamp Organizer

Activity
Plugins
Photos
Courses
Favorites
Translations

Received props from @amykamala in Slack:
Props to @troychaplin @zunaid321 @Emon @miroku @josevarghese @Shazzad @Ankit K Gupta @kausaralm @ruba1956 @brechtryckaert @chiscoleiton…
3 days ago
Received props from @chaion07 in Slack:
Props for testing RC4 @jsmansart, @369work, @shailu25, @nilambar, @huzaifaalmesbah, @iamasadpolash, @abduremon, @ozgursar, @mosescursor, @jigar9998, @Ankit…
1 week ago
Received props from @chaion07 in Slack:
Props for attending the RC4 Release Party @audrasjb, @jadavsanjay, @jsmansart, @faisal03, @nikunj8866, @369work, @iamasadpolash, @devangvachheta137,…
1 week ago
Received props from @amykamala in Slack:
Props to @ismail0071, @snilesh, @azharderaiya, @khushdoms, @iamasadpolash, @huzaifaalmesbah, @chauhanraj754, @jigar9998, @areziaal, @shailu25, @mohkatz, @369work, @abduremon,…
2 weeks ago
Received props from @amykamala in Slack:
Props to @ozgursar @wplmillet @fandevelop @369work @kausaralm @shailu25 @sumitbagthariya16 @matteoenna @pbiron @mosescursor @r1k0 @abduremon @sonaliprajapati…
2 months ago
Received props from @amykamala in Slack:
Props to @zunaid321, @ravigadhiyawp, @huzaifaalmesbah, @aion11, @lumiblog, @jigar9998, @chaion07, @Ankit K Gupta, @vishitshah, @abduremon, @shailu25,…
3 months ago
Received props from @amykamala in Slack:
Props to @kausaralm for helping test during the 7.0 Beta 1 release party!
3 months ago
Received props from @akshayar in Slack:
Props to @abduremon , @narenin, @zunaid321,@mobarak, @azharderaiya, @wplmillet, @ugyensupport, @Dharm1025, @huzaifaalmesbah, @umeshsinghin, @mosescursor, @mbigul, @alexcu21,…
6 months ago
Received props from @amykamala in Slack:
Props to @ellatrix, @davidbaumwald, @zunaid321, @shsajalchowdhury, @ravigadhiyawp, @gajendrasingh, @vishitshah, @muddassirnasim, @kausaralm, @huzaifaalmesbah, @jigar9998, @abduremon, @noruzzaman,…
6 months ago
Received props from @amykamala in Slack:
Props to @davidbaumwald, @ellatrix, @JeffPaul, @krupajnanda, @zunaid321, @zeelthakkar, @khushdoms, @jagirbahesh, @vishitshah, @bph, @satishprajapati, @rezwanshiblu1952, @sumitbagthariya16,…
7 months ago
Received props from @akshayar in Slack:
Props to @adityab98, @b1ink0, @amitbhosale, @Ankit K Gupta, @anveshika, @azharderaiya, @Benjamin_Zekavica, @enaanfarhan, @ellatrix, @abduremon, @faisalahammad,…
7 months ago
Translated 14 strings on translate.wordpress.org.
7 months ago
Joined the organizing team for WordCamp Dhaka 2025
8 months ago
Wrote a comment on the post Test Team Reps: Call for Nominations, on the site Make WordPress Test:
I would like to nominate Faisal Ahammad @faisalahammad
8 months ago
Received props from @estelaris in Slack:
Props to @areziaal @zunaid321 @mwillman1991 @kausaralm @jdy68 @ankitkumarshah @wplmillet @ahsankhan316 @ravigadhiyawp @faisalahammad @jigar9998 @getsyash @ant1busted…
10 months ago
Received props from @estelaris in Slack:
Props to @courane01, @mwillman1991, @jigar9998, @zunaid321, @shanemuir, @sukhendu2002, @ravigadhiyawp, @kishanjasani, @kausaralm, @sajjad67, @mukesh27, @benjamingosset, @azharderaiya,…
11 months ago
Wrote a comment on the post Test Chat Summary: May 07, 2024, on the site Make WordPress Test:
Thanks for sharing.
1 year ago
Received props from @jorbin in Slack:
Props to @iamshubhamsp, @pratapvashi123, @narenin, @azharderaiya, @getsyash, @surajswalstar, @ravigadhiyawp, @mkrndmane, @snilesh, @zeelthakkar, @hiabhaykulkarni, @JeffPaul, @deepakrohilla,…
1 year ago
Suggested 27 strings on translate.wordpress.org.
1 year ago
Received props from @JeffPaul in Slack:
Props to @audrasjb @desrosj @michelleames @SergeyBiryukov@joemcgill @Mamaduka @marybaum @karmatosed @estelaris @ryelle @paulkevan @themebeans @richtabor @4thhubbard…
1 year ago
Received props from @JeffPaul in Slack:
Props to @audrasjb @desrosj @michelleames @JeffPaul @vgnavada @surajswalstar @sppramodh @shailu25 @ravigadhiyawp @abcd95 @mayanktripathi32 @faisalahammad @ahsankhan316…
1 year ago
Received props from @JeffPaul in Slack:
Props to@desrosj @michelleames @Mamaduka @joemcgill @audrasjb @michelleames @krupajnanda @Benjamin_Zekavica @narenin @joedolson @marybaum @mkrndmane @courane01 @zunaid321…
1 year ago
Received props from @francina in Slack:
Props to @desrosj @audrasjb @michelleames @joemcgill @johnbillion @webcommsat @shanemuir @pratikgandhi @iamshubhamsp @noruzzaman @eddystile @dhruvang21 @jigar9998…
1 year ago
Received props from @JeffPaul in Slack:
Props to @audrasjb @davidbaumwald @michelleames @Ankit K Gupta @zunaid321 @narenin @sukhendu2002 @jigar9998 @qhaensler @zeelthakkar @lumiblog…
1 year ago
Received props from @JeffPaul in Slack:
Props to @audrasjb @desrosj @michelleames @JeffPaul @vgnavada @zunaid321 @ravigadhiyawp @huzaifaalmesbah @jigar9998 @narenin @zeelthakkar @eddystile @ankitkumarshah…
1 year ago
Wrote a comment on the post Agenda, Dev Chat, Mar 12, 2025, on the site Make WordPress Core:
Thank you so much, Francesca Marano, for the details.
1 year ago
Translated 23 strings on translate.wordpress.org.
1 year ago
Suggested 111 strings on translate.wordpress.org.
1 year ago
Wrote a comment on the post Contributor Spotlight: Muhibul Haque, on the site Make WordPress Training:
Congrats
1 year ago
Suggested 5 strings on translate.wordpress.org.
1 year ago
Received props from @jorbin in Slack:
Props to @coffee2code and @desrosj for the behind the scenes work on the 6.7.2 release…
1 year ago
Wrote a comment on the post Call for Polyglots Team Representatives- 2025, on the site Translate WordPress:
Thank you so much @tobifjellner for your details. I want to nominate myself for globally.
1 year ago
Wrote a comment on the post Call for Polyglots Team Representatives- 2025, on the site Translate WordPress:
I want to nominate myself for the Bengali (Bangladesh) bn_BD language translation.
1 year ago
Completed the course WordCamp organizer training on learn.wordpress.org
1 year ago
Suggested 22 strings on translate.wordpress.org.
1 year ago
Posted a reply to Mobile Search “Go to…” how to translate, on the site WordPress.org Forums:
You are welcome @mischi98
1 year ago
Posted a reply to Mobile Search “Go to…” how to translate, on the site WordPress.org Forums:
Hi @mischi98 To translate the "Go to..." text: Use Loco Translate: Ensure you're translating the correct…
1 year ago
Suggested 190 strings on translate.wordpress.org.
1 year ago
Posted a reply to WordPress 6.6.2 and older?, on the site WordPress.org Forums:
Hi there, I am really sorry to hear about that. It sounds like you're dealing…
2 years ago
Posted a reply to Request to unblock my IP address, on the site WordPress.org Forums:
Hey @programmy I'm sorry to hear you're having trouble accessing WordPress.org from your developer PC.…
2 years ago
Posted a reply to How to change the position of these elements? Should I change paddings or margin, on the site WordPress.org Forums:
It would be great if you share your details to the Justice Theme Support area.…
2 years ago
Created a topic, Best Condtional Payment For your Ecommerce shop, on the site WordPress.org Forums:
If you want to take Advance paymen for few item of you…
2 years ago
Mentioned in [55641] on WordPress SVN:
Coding Standards: Replace `include_once` with `require_once` for required files.
3 years ago
Submitted pull request #4304 to WordPress/wordpress-develop:
Replace include_once with require_once as per php coding standard
3 years ago