Apple TV Support

Subscriptions and purchases

Manage or cancel a subscription, view your purchase history, check your payment methods and more.

Get help

Apple TV app

If you can’t watch or stream videos

There are some things you can try if you can’t stream content over a Wi-Fi or mobile connection.

If you can’t find shared apps and content

Find out what to do if members of your Family Sharing group can’t view your content.

Change subtitles or languages

You can choose audio languages, subtitles, closed captions and more in the Apple TV app.

Report a content issue

You can report a content issue or refer to eligible complaints under the Code of Practice.

Apple TV 4K and Apple TV HD

Set up your Apple TV

Find out how to use the Siri Remote, Apple TV Remote or your iPhone to set up your Apple TV.

If your Siri Remote or Apple TV Remote isn’t working

Find out what to do if your remote isn’t working as expected.

If your Apple TV isn’t working

There are some things you can try if your Apple TV isn’t working, won’t turn on or shows a black screen.

If you’ve lost your Apple TV Remote

You can find your Apple TV Remote or Siri Remote (2nd generation or later) using your iPhone.

Service and Repair

My Support

Sign in with your Apple Account to check your coverage status or look up an existing repair.

Service options

Find out about your options for Apple-certified service and repair.

Start a repair

Tell us what’s going on with your Apple TV and we’ll find the right support options for you.

User Guides

Apple TV 4K and Apple TV HD

Find out how to use the Siri Remote, use FaceTime on Apple TV and more.

Apple TV app

Find out how to manage your subscriptions, watch Apple TV+ Originals and more.

It’s no problem with AppleCare+

Get unlimited repairs for accidental damage protection, 24/7 priority access to Apple experts and more.

Search for more topics

Apple Communities

Find answers, ask questions and connect with other Apple users.

Get Support

We can help you find the best support options.

Support app

Get personalised access to solutions for your Apple products.