AirPods Support

You’re in the right place to get help with your AirPods.

Find your missing AirPods

Find your AirPods or charging case

If your AirPods or charging case are lost, you can use Find My to help locate them.

Purchase a replacement AirPod

If you can’t find your missing AirPod or the charging case using Find My, you can purchase a replacement.

Identify

Find your serial number

Find out how to locate the serial number of your AirPods if you need it to check coverage or start a repair.

Find out which model you have

Find out how to identify the generation of your AirPods and the model of your charging case.

Sound

Clean your AirPods

If you’re experiencing issues with sound, your AirPods may need cleaning.

If one AirPod isn’t working

Find out what to do if your left or right AirPod doesn’t play audio.

Take a Hearing Test

Before you can use the Hearing Aid feature on your AirPods Pro 2, you will need to take the Hearing Test. 

Use Hearing Aid with AirPods Pro 2

Find out how to set up and customise the Hearing Aid feature, including Conversation Boost and Media Assist.

Charging

Charge your AirPods

Find out about battery life and how to keep your AirPods charged.

If your AirPods won’t charge

Try these steps if your AirPods, AirPods Pro or AirPods Max won’t charge.

Connecting

Connect to your devices

Find out how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro and more.

If your AirPods won’t connect

You can pair them again, and if they still won’t connect you can restart or reset them.

Service and Repair

My Support

Sign in with your Apple Account to check your coverage status or look up an existing repair.

Service options

Find out about your options for Apple-certified service and repair.

Start a repair

Tell us what’s going on with your AirPods and we’ll find the right support options for you.

AirPods User Guide

Find out about all of the features and how to use your AirPods.

Browse the guide
Find out which model you have

Accidents happen.
AppleCare+ covers them.

Get unlimited repairs for accidental damage protection, priority access to Apple experts, and more.

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Apple Communities

Find answers, ask questions and connect with other Apple users.

Get Support

We can help you find the best support options.

Support app

Get personalised access to solutions for your Apple products.