Get your Pixel phone repaired

Start your repair

Start a repair

Important: These steps apply only to the countries and regions listed below. If you're in a different country or region, contact Pixel phone support for repair options.

Countries & regions with mail-in repair options Countries & regions with walk-in repair options

1. To start the repair process, go to Google Store Repair services.
   • Important:You must be in a supported country or region.
   • You'll need to sign into your Google Account.
2. Select a device or enter your device's IMEI or serial number and make sure that it matches the device that you want repaired.
3. Select all of the issues and symptoms that apply to your device.
   • All damages, whether performance issues (in-warranty) or accidental damages (out-of-warranty) must be repaired. Make sure to select all damages. You'll be charged for any out-of-warranty repairs.
4. Select Walk-in or Mail-in as your repair option.
   • Walk-in service is only available in select countries. Repair options may vary.
5. Follow the instructions to start a mail-in repair or learn more about the walk-in process.

Check warranty status before you start your repair

1. Pixel Phones, Pixel Tablet, Pixel Watch: At the Google Store repair center in a supported country or region, start the repair process to check warranty status.
   1. You'll need to sign into your Google Account.
2. Google Nest and Pixel Buds: Repairs are not available for these devices. To check your device warranty status and options, you can go to Warranty Helper.
   1. Important: The Warranty Helper is currently available in English only.
3. Fitbit: Repairs are not available for these devices. To check your device warranty status and options, see File a warranty claim for your Fitbit device.

To learn more about your limited warranty on your Pixel phone:

Navigate to settings About Phone Limited Warranty.

Find your device identifier

• Learn how to find your Pixel phone's IMEI.
• Learn how to find your Pixel tablet's serial number.
• Learn how to find your Pixel Watch’s IMEI and serial number.
• Learn how to find your Fitbit's serial number.

Send your device for repair

You can choose your preferred repair service. Walk-in service is only available for phones. Before you send your phone in for repairs, back up your data and remove the SIM card. For eligible Pixel phones, you may turn on Repair Mode. Otherwise, factory reset your phone.

Back up your data Factory reset your device

Get status updates

• Mail-in:
  1. Go to the Google Store repair history page.
  2. At the top right, select Repairs.
• Walk-in: Contact the Authorized Repair Partner. In some cases, status updates will populate on the Google Store repair history page.

How to check your warranty status

1. Pixel Phones, Pixel Tablet, Pixel Watch: To check your device warranty status and options, go to Your Devices.
   • Important:You must be in a supported country or region.
   • You must be signed in to your Google Account..
2. Google Nest and Pixel Buds: Repairs aren't available for these devices. To check your device warranty status and options, you can go to Warranty Helper.
   • Important: The Warranty Helper is currently available in English only.
3. Fitbit: Repairs aren't available for these devices. To check your device warranty status and options, go to File a warranty claim for your Fitbit device.

Related resources

• Get Preferred Care from the Google Store
• How to increase coverage with device protection