Hi @rypar ,
Thank you for taking the time to share your feedback; we genuinely appreciate it, and we’re sorry to hear about the frustrations you’ve experienced.
We’d like to look into each of the issues you’ve raised:
- Promotional banner: Could you let us know which version of the plugin you’re currently running? We want to make sure the fix that was implemented is properly applied in your case, and if not, we’ll escalate this to our development team right away.
- Elementor compatibility: We take compatibility with popular page builders seriously. If the “Reduce DOM” feature is causing layout issues with our feed, we’d like to investigate this further. Could you share a link to the affected page (or a staging copy) so we can reproduce and address the issue?
- Connection renewal: If you’re experiencing frequent disconnections, our support team can help troubleshoot the specific cause and find a lasting solution.
We’d love the opportunity to resolve these issues for you. Please don’t hesitate to reach out to our support team at https://smashballoon.com/support/ so we can dig into the specifics of your setup and get everything working smoothly. Thank you for your patience, and we hope to turn your experience around.
Best regards,
The Smash Balloon Team
