Leaving Three
While we donβt want to see you go, weβre here to help make it as easy as possible for you.
Before you go
Before you leave us, remember to check your contract end date. If youβre still within your contract term, an early termination fee may apply.
Better coverage starts today
Starting now and rolling out across the country, Three customers will also be able to automatically use Vodafoneβs network, giving you the best available coverage.
Look out for updates in your area.
Discover our big network
Leave Pay Monthly
Leave with your number
If you want to leave us and move your number to a new network, you need a Port Authorisation Code (PAC).
Leave without your number
If you want to move to a new network without your number, you need a Service Termination Authorisation Code (STAC)
Leave Pay As You Go
If youβd like to leave Pay As You Go, you have several options, including using a PAC to move your number to a new network.
Leave Home Broadband
Are you looking to leave Home Broadband? You can give us 30 daysβ notice or use One Touch Switch to move to a new provider.
Leave Mobile Broadband
If youβd like to leave Mobile Broadband, all you need to do is give us 30 daysβ notice. You can also request a PAC to take your number to a new network.
Leave Three Business
If you want to leave Three Business, weβre here to make it as straightforward as possible for you.
Bereavement
If youβve lost a loved one and need help cancelling their account, weβre here to help. We know this can be a very difficult time and will do our best to make things as easy as possible for you.
Getting extra support
We understand that everyoneβs situation is unique β one size doesnβt fit all. If you need some help with your account, we have a range of accessibility support options available.
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