[[["์ดํดํ๊ธฐ ์ฌ์","easyToUnderstand","thumb-up"],["๋ฌธ์ ๊ฐ ํด๊ฒฐ๋จ","solvedMyProblem","thumb-up"],["๊ธฐํ","otherUp","thumb-up"]],[["์ดํดํ๊ธฐ ์ด๋ ค์","hardToUnderstand","thumb-down"],["์๋ชป๋ ์ ๋ณด ๋๋ ์ํ ์ฝ๋","incorrectInformationOrSampleCode","thumb-down"],["ํ์ํ ์ ๋ณด/์ํ์ด ์์","missingTheInformationSamplesINeed","thumb-down"],["๋ฒ์ญ ๋ฌธ์ ","translationIssue","thumb-down"],["๊ธฐํ","otherDown","thumb-down"]],["์ต์ข ์ ๋ฐ์ดํธ: 2025-09-03(UTC)"],[[["\u003cp\u003eThis prebuilt component routes end-users to the correct topic within the telecommunications domain based on their intent.\u003c/p\u003e\n"],["\u003cp\u003eThe component transitions to a placeholder flow named after the identified topic, which can be customized for various actions, such as live agent handoff.\u003c/p\u003e\n"],["\u003cp\u003eThis prebuilt component handles common telecommunications topics like Accounts, Billing, Disconnect, Equipment, Payment, Plans, Technical support, and Usage.\u003c/p\u003e\n"],["\u003cp\u003eThe component follows specific naming conventions for flows and intents, utilizing a format of [Component Name] for flows and prebuilt_components_[component_name]_[intent_name] for intents.\u003c/p\u003e\n"],["\u003cp\u003eSetting up this prebuilt component requires the user to import it, and then the agent is ready to test.\u003c/p\u003e\n"]]],[],null,["# Telecommunications steering prebuilt component\n\nThis\n[prebuilt component](/dialogflow/cx/docs/concept/prebuilt-component)\nidentifies the end-user's intent and routes them to the appropriate topic within\nthe telecommunications (telco) domain. When the relevant topic is identified,\nthe component transitions to an empty placeholder [flow](/dialogflow/cx/docs/concept/flow)\nwith the name of the identified topic. Placeholder flows may be customized to\ntake actions including [live agent handoff](/dialogflow/cx/docs/concept/fulfillment#handoff),\ntransition to a prebuilt component, or transition to another Conversational Agents (Dialogflow CX) resource\nsuch as a [page](/dialogflow/cx/docs/concept/page) or flow.\n\nSample utterances\n-----------------\n\nThe following sample utterances demonstrate common topics handled by this\nprebuilt component.\n\n### Accounts\n\nThis topic covers questions about accounts, including:\n\n- *I need to review my account information.*\n- *Can I get long distance calling on my phone?*\n- *I'm looking to open an account, what are my options?*\n- *How long until my services are activated?*\n- *I would like to add one more person to my account.*\n- *I need to change my number.*\n- *Does your company service my area?*\n- *I would like to know who has access to my account.*\n- *Could you help me with transferring service?*\n- *I am moving to a new house and need to update my address.*\n\n### Billing\n\nThis topic covers questions about billing, including:\n\n- *I would like to know how much I need to pay on my next bill.*\n- *I want to change my billing date.*\n- *I think I should be getting a credit on my bill.*\n- *Can you tell me what this charge is for?*\n- *I need a physical copy of my monthly bill, how can I get one?*\n- *I would like to switch to electronic billing, can I receive my bills through email instead?*\n\n### Disconnect\n\nThis topic covers questions about disconnecting or ending service, including:\n\n- *I would like to cancel one of my phone lines. Can you help me with that?*\n- *I want to end my service.*\n- *I'd like to know how to pay my phone off early.*\n- *If I cancel my contract, will I have to pay an early termination fee?*\n- *I'd like to cancel my contract, but not my account.*\n- *I closed my account and want to know when I can expect my refund.*\n\n### Equipment\n\nThis topic covers questions about equipment, including:\n\n- *I just got my new phone and I need to activate it*\n- *How can I activate my SIM card?*\n- *I'm not sure if I'm eligible for an upgrade, can you tell me what phones I'm eligible for?*\n- *I would like to purchase a phone.*\n- *Can you repair my phone or just replace it?*\n- *I want to get my phone unlocked.*\n\n### Payment\n\nThis topic covers questions about payment, including:\n\n- *I would like to update the credit card I use for payments.*\n- *I can't afford to pay my bill and need an arrangement.*\n- *I overpaid my account by mistake.*\n- *I am trying to find out how much I owe this month on my account.*\n- *I need to have my payment extended until next Monday.*\n- *I'd like to set up automatic payments.*\n- *How do I see a list of the payments I made?*\n\n### Plans\n\nThis topic covers questions about plans, including:\n\n- *I would like to add a mobile phone plan.*\n- *I'd like to add a new line to my account.*\n- *I was wondering if I could sign up for a service package with internet and mobile?*\n- *Can you remind me what's included my plan per month?*\n- *I am trying to find the best deal for international travel using my mobile phone. Can you help me?*\n- *I want to switch up my TV plan a little but want to know first how much a channel costs to add.*\n\n### Technical support\n\nThis topic covers technical support questions, including:\n\n- *I need to find the closest location to pick up equipment I ordered.*\n- *I have a conflict on the tech appointment time. Can I reschedule?*\n- *I've been having trouble with the mobile internet, are there any outages?*\n- *I can't seem to send text messages. What should I try?*\n- *How do I connect to the internet?*\n\n### Usage\n\nThis topic covers questions about usage, including:\n\n- *How much data do I have left?*\n- *I don't understand how my data usage is so high.*\n- *I need to add data to my phone for this billing cycle.*\n- *Can you limit my data to three gigs a month?*\n\nNaming conventions\n------------------\n\nThis prebuilt component uses the following naming conventions:\n\nBasic setup\n-----------\n\nTo set up this prebuilt component:\n\n1. [Import the prebuilt component](/dialogflow/cx/docs/concept/prebuilt-component#import).\n\n### Complete\n\nYour agent should now be set up and ready to test."]]
